Claims Specialist

3 weeks ago


Pontiac, Michigan, United States Aston Carter Full time
Job Title: Claims Specialist

Job Summary:
Aston Carter is seeking a Claims Specialist to manage and resolve claims related to logistics operations. This role involves investigating, processing, and resolving claims efficiently while ensuring compliance with company policies and industry regulations.

The ideal candidate will have strong analytical skills, attention to detail, and the ability to communicate effectively with various stakeholders.

This role requires a high level of accuracy and attention to detail to ensure that claims are handled in accordance with company policies and industry standards.

The Claims Specialist will work closely with the Customer Account Manager team to resolve claims and provide updates on claim status.

This is a contract position with a duration of 6 months.



Key Responsibilities:

Claims Management:
Investigate, process, and resolve logistics claims, including freight damage, loss, and delay claims

Documentation:
Maintain accurate records of all claims, including documentation of investigations, communications, and resolutions

Communication:
Liaise with carriers, customers, and internal departments to gather necessary information and provide updates on claim status

Compliance:
Ensure all claims are handled in accordance with company policies, industry standards, and legal requirements

Reporting:
Prepare regular reports on claims activity, including metrics on claim types, resolution times, and financial impact

Process Improvement:
Recommend and implement process improvements to reduce the frequency and impact of claims.

Hard Skills

Data Entry

Attention to Detail

Logistic Claims

Customer Service Experience

Soft Skills

Analytical Skills

Effective Communication



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