Senior Network Support Specialist

3 weeks ago


Pontiac, Michigan, United States US Tech Solutions Full time

Job Summary:

US Tech Solutions is seeking a highly skilled Senior Network Support Specialist to join our team. As a key member of our network support team, you will be responsible for implementing, maintaining, and optimizing our data network infrastructure. This includes designing and implementing network automation solutions, ensuring the lifecycle of network infrastructure is maintained, and driving a continuous improvement process to identify opportunities to eliminate waste and improve processes.

Key Responsibilities:

  • Design and implement network automation solutions using tools such as Ansible, Python, and GNS3.
  • Maintain and optimize the lifecycle of network infrastructure, including determining design, collecting requirements, and proposing solutions.
  • Drive a continuous improvement process to identify opportunities to eliminate waste and improve processes.
  • Inform management of critical issues that may affect clients or the infrastructure and provide recommendations for mitigation.
  • Work with network product vendors and client Enterprise Architect and Network Team Lead to implement network improvements and new data network products and technology.
  • Troubleshoot a wide range of issues, including electronic data traffic, network security, domain name servers, network load balancing, virtual private networks, local area networks, wireless local area networks, and firewalls.
  • Interface and support incident resolution with 1st and 2nd level support teams with all network problems.
  • Analyze and understand the organization's environment and architecture, proposing solutions to meet customer requirements.
  • Audit third-party providers for compliance with client network support and implementation policies as needed.
  • Maintain required documentation for all data network activities.
  • Troubleshoot complex network issues within prescribed service levels.

Requirements:

  • Bachelor's degree in Computer Science or a related discipline.
  • Understanding of core IT concepts, including networking and access control.
  • Strong written and verbal communication skills.
  • Cisco CCNP (Routing and Switching or DataCenter) and proven experience with Cisco Networks.
  • WAN Technologies (MPLS), Routing Protocols (Deep knowledge of BGP and OSPF), and supporting technologies (e.g., BFD).
  • Experience with information security management frameworks such as ISO 27001, ITIL, NIST 800-53, CIS.
  • Cisco CCIE – Routing and Switching (Desired) / Arista ACE.

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. We are an Equal Opportunity Employer and welcome applications from diverse candidates.



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