Customer Service Representative

4 weeks ago


Pontiac, Michigan, United States Harvard Resource Solutions Full time

Job Title: Customer Service Specialist

Job Summary: We are seeking a highly skilled Customer Service Specialist to join our team at Harvard Resource Solutions. As a Customer Service Specialist, you will be responsible for providing exceptional customer service to our clients, resolving customer complaints, and ensuring customer satisfaction.

Key Responsibilities:

  • Customer Service: Provide timely and effective customer service to our clients, responding to customer inquiries and resolving customer complaints in a professional and courteous manner.
  • Order Processing: Process sales orders accurately and efficiently, ensuring that all orders are entered, shipped, and invoiced in a timely manner.
  • Inventory Management: Analyze key customer inventory, blue folder, and sales reports to ensure accurate inventory levels, confirm on-time shipments, and evaluate potential areas of improvement.
  • Freight Consolidation: Manage freight consolidation efforts for sales orders and work with sales to develop ways of reducing freight.
  • Documentation: Document all customer complaints regarding products or services and forward to the Customer Service Manager (QPA Team).
  • Continuous Improvement: Participate in team best practice and training meetings as scheduled by the CS Managers, and contribute to continuous improvement as it relates to the CS training matrix and cross-training.

Requirements:

  • Customer Service Experience: At least two (2) years of customer service experience is required, with experience in an industry-related logistics preferred.
  • Integrity and Professionalism: Must always practice a high level of integrity in their daily work routine and maintain a professional and positive demeanor.
  • Technical Skills: Proficient in the use of all Microsoft Office software: Word, Excel, Outlook, PowerPoint, Publisher.
  • Organizational Skills: Excellent organizational skills and the ability to manage multiple projects and prioritize daily tasks.

About Us: Harvard Resource Solutions is a leading provider of administrative and clerical talent in the industry. We are proud to provide our clients with the most qualified talent and are committed to delivering exceptional service and results.



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