Intake Specialist

3 days ago


Charleston, West Virginia, United States Marin, Barrett, and Murphy Law Firm Full time

We are seeking a skilled Intake Specialist to join our plaintiff's personal injury law firm. As an Intake Specialist, you will be responsible for managing inbound calls, qualifying potential clients, and providing a high level of customer service.

The ideal candidate will have previous experience working in a customer service or call center setting, as well as prior experience working in a law firm or other legal setting. You will be responsible for conducting interviews with prospective clients to qualify and gather necessary information, completing client intake forms, and managing client communication.

We offer a competitive annual salary of $42,000 and a comprehensive benefits package, including medical insurance and vision insurance. If you are a detail-oriented individual with excellent communication and interpersonal skills, we encourage you to apply.

Responsibilities:

  • Manage inbound calls with a high level of customer service
  • Conduct interviews with prospective clients to qualify and gather necessary information
  • Complete client intake forms and manage client communication
  • Use empathy to connect with prospective clients and help them understand the legal process

Requirements:

  • High school diploma required, an associate or bachelor's degree preferred
  • Experience working in a customer service or call center setting
  • Prior experience working in a law firm or other legal setting is required
  • Excellent communication and interpersonal skills


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