Case Intake Specialist

4 weeks ago

Charleston, United States AppleOne Full time
Job DescriptionJob DescriptionJob Opportunity: Housing Choice Voucher Program (HCVP) Case Intake Specialist
Location: Charleston, SC
Pay: $22/hour
Hours: Monday – Thursday, 8:00 AM to 5:30 PM

About the Role
We are a staffing agency assisting a state government organization in recruiting for a Housing Choice Voucher Program (HCVP) Case Intake Specialist. This role is vital in managing the Section 8/Housing Choice Voucher Program's waiting lists and determining eligibility for low-income families.

If you are passionate about making a difference in your community and have experience in housing programs, social services, or property management, this role is for you

Key Responsibilities
Application and Eligibility Management:

Review, process, and assess HCVP applications for eligibility.
Conduct interviews to explain program requirements and address applicant concerns.
Verify income and documentation, perform criminal background checks, and rank applicants according to policies.
Notify applicants of eligibility decisions and maintain up-to-date records in the system.
Program Support:

Assist applicants in completing forms and understanding program rules.
Conduct rent calculations, verifications, and participant recertifications as needed.
Coordinate with landlords and residents on program responsibilities.
Administrative Duties:

Maintain accurate waiting lists and ensure fair placement in available units.
Handle correspondence, field visits, and file updates as necessary.
Support portability transitions for residents between housing authorities.
Customer Service:

Provide courteous, clear communication via phone, email, and in-person interactions.
Resolve issues related to program requirements and utility allowances.
Qualifications and Certifications
Education and Experience:

Associate’s degree in Business, Social Work, Human Services, Public Administration, or a related field.
3+ years of experience in property management, low-income housing, or social services.
Equivalent combinations of education and experience may be considered.
Required Certifications:

Fair Housing and Reasonable Accommodation Certifications (within one year of hire).
HCVP Case Intake Specialist, Occupancy Specialist, and Rent Calculation Certifications (within one year of hire).
Skills and Knowledge
Familiarity with federal, state, and local housing regulations, including HUD and Fair Housing laws.
Proficiency in rent calculations, eligibility assessments, and administrative plans.
Excellent communication, customer service, and interpersonal skills.
Strong organizational abilities to manage sensitive information and maintain records.
Competency in computer systems, basic office equipment, and mathematical calculations.

EEO/AA Employer/Vet/Disabled.

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

#3156

Company DescriptionFounder and CEO, Janice Bryant Howroyd, is a North Carolina native who left her hometown in 1976 armed with $1500. Since then, she has dedicated her efforts to building an organization that is committed to keeping the humanity in Human Resources and Strategic, Inclusive Procurement.

Mrs. Howroyd’s commitment to excellence has grown ActOne Group to 33 countries, with over 17,000 clients and more than 2,800 employees. The largest woman-minority-owned workforce management company founded in the US, ActOne Group professionals bring expertise in delivering corporate HR initiatives to local and global markets.

Mrs. Howroyd was selected by former President Barack Obama to serve as a White House appointee and continues to serve under the current administration as an Ambassador of Energy. Mrs. Howroyd gives generously through funding and advocacy for STEM education, particularly for women and minorities.

Mrs. Howroyd leads her teams to build business success based on the ability to connect great companies with outstanding talent. Her passion for education, mentorship, and self-empowerment initiatives have earned her many professional and philanthropic recognitions. She is a sought–after speaker and media subject matter expert in her fields. Her book, The Art of Work: How to Make Work, Work for You, is available on Amazon.com.Company DescriptionFounder and CEO, Janice Bryant Howroyd, is a North Carolina native who left her hometown in 1976 armed with $1500. Since then, she has dedicated her efforts to building an organization that is committed to keeping the humanity in Human Resources and Strategic, Inclusive Procurement.\r
\r
Mrs. Howroyd’s commitment to excellence has grown ActOne Group to 33 countries, with over 17,000 clients and more than 2,800 employees. The largest woman-minority-owned workforce management company founded in the US, ActOne Group professionals bring expertise in delivering corporate HR initiatives to local and global markets.\r
\r
Mrs. Howroyd was selected by former President Barack Obama to serve as a White House appointee and continues to serve under the current administration as an Ambassador of Energy. Mrs. Howroyd gives generously through funding and advocacy for STEM education, particularly for women and minorities.\r
\r
Mrs. Howroyd leads her teams to build business success based on the ability to connect great companies with outstanding talent. Her passion for education, mentorship, and self-empowerment initiatives have earned her many professional and philanthropic recognitions. She is a sought–after speaker and media subject matter expert in her fields. Her book, The Art of Work: How to Make Work, Work for You, is available on Amazon.com.

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