Orthopedic Rehabilitation Support Specialist

7 days ago


Charleston, West Virginia, United States ATI Physical Therapy Full time
About ATI Physical Therapy

As the largest outpatient orthopedic physical therapy company, we prioritize a friendly atmosphere and innovative culture. Our team-based approach is guided by our National Outcomes Registry, which supports best practices for treatment and contributes to musculoskeletal healthcare research.

Your Role

As an Orthopedic Rehabilitation Support Specialist, you will provide direct patient care and support under the supervision of licensed clinicians. Your responsibilities will include setting up exercise equipment, instructing patients, and monitoring their performance. You will also maintain clinic tidiness, follow cleaning protocols, and ensure equipment functionality.

Key Responsibilities
  • Provide direct patient care and support as allowable by state statutes and under the direct supervision of licensed clinicians.
  • Maintain overall tidiness of the clinics, following cleaning and sanitation protocols; order and stock clinic supplies; ensure equipment is clean and functioning properly.
  • Escalate patient concerns and issues to clinicians and the Clinic Director for quick resolution.
Cultivating Exceptional Customer Experience

You will promote an efficient patient intake and registration process, assist clinicians with timely scheduling, and onboard new patients. Your warm greeting and interaction with patients will contribute to a positive experience.

Assist in Reaching Clinic Metrics

You will be a key partner in converting referrals into evaluations, assist with patient rescheduling, and provide primary support during the daily patient check-in process.

Requirements

To succeed in this role, you will need:

  • A High School diploma or equivalent, with relevant healthcare experience (Physical Therapist Aide/Technician, Medical Assistant, hospital employment, chiropractic, fitness industry, PT & PTA students).
  • Customer Service experience (service industry or administrative role).
  • Certified Personal Trainer experience.
Benefits

We offer a competitive compensation package, including:

  • Insurance: health, dental & vision.
  • Paid Time Off & Be Well Days.
  • 401K Matching Program.
  • Long-Term & Short-Term Disability.
  • Life Insurance.

This position offers full-time employment and provides opportunities for growth within the organization. As a valued member of our team, you will contribute to delivering exceptional customer experiences and supporting our mission to deliver high-quality patient care. We strive to create a supportive and inclusive work environment that fosters collaboration and professional development.



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