Personal Injury Case Coordinator

6 days ago


Charleston, West Virginia, United States Marin, Barrett, and Murphy Law Firm Full time
Remote Personal Injury Intake Specialist

Marin, Barrett, and Murphy Law Firm is a plaintiff's personal injury law firm with a nationwide presence.

About the Role

We are seeking a skilled Remote Personal Injury Intake Specialist to join our team. As an intake specialist, you will be responsible for managing inbound calls, qualifying potential clients, and providing exceptional customer service. You'll work closely with prospective clients to determine their eligibility and the potential value of their cases while ensuring they feel comfortable with our firm and understand our services.

Responsibilities
  • Manage inbound calls with a high level of customer service and professionalism
  • Conduct interviews with prospective clients to gather necessary information and qualify potential cases
  • Complete client intake forms and maintain effective communication with clients throughout the process
  • Utilize empathy to connect with clients who may be experiencing stressful or traumatic situations
  • Demonstrate excellent telephone communication skills and ability to build rapport quickly
  • Effectively communicate our firm's services to individual clients
  • Work efficiently with case management software and other computer programs to manage client information
Requirements
  • High school diploma required; associate or bachelor's degree preferred
  • Previous experience working in a customer service or call center setting
  • Prior experience working in a law firm or legal setting is essential
  • Excellent communication and interpersonal skills
  • Ability to empathize with clients who may be facing challenging circumstances
  • Detail-oriented with the ability to multitask effectively
  • A reliable computer and internet connection are necessary for remote work
Compensation and Benefits

The annual salary for this position is $40,000, which includes paid vacation and sick leave as well as certain paid holidays. Additionally, eligible employees receive medical insurance and vision insurance.



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