Order Management Specialist

2 weeks ago


Suwanee, Georgia, United States Mitsubishi Electric US Full time

Company Overview:

Mitsubishi Electric Trane HVAC US LLC is seeking a dedicated Order Management Specialist to join our team.

Working Hours: 8:00 AM - 4:30 PM

Position Overview:

In this role, you will provide essential administrative, operational, logistics, and customer service support to ensure that we meet and exceed our clients' expectations.

Key Responsibilities:

  • Interpret technical documentation and wiring diagrams to accurately respond to customer inquiries regarding parts and equipment compatibility.
  • Provide precise information on product availability, pricing, order status, shipping charges, and other related inquiries.
  • Process customer orders efficiently while adhering to company policies.
  • Manage multiple tasks in a fast-paced environment with professionalism.
  • Evaluate return requests and issue Return Goods Authorizations (RGA) when appropriate.
  • Stay updated on product compatibility by following the latest product updates.
  • Suggest alternative products when items are out of stock.
  • Participate in annual inventory assessments.
  • File freight claims on behalf of customers when necessary.
  • Handle challenging customer interactions with tact and professionalism.
  • Investigate and rectify shipment discrepancies, damaged goods, and billing issues, issuing credits as needed.
  • Monitor and expedite all outstanding orders to meet customer delivery requirements by collaborating closely with warehouse and logistics teams.
  • Respond to all phone and email inquiries professionally, ensuring high-quality customer service.
  • Assist in cross-training team members and temporary staff.
  • Attend training sessions to ensure comprehensive knowledge of products and services.
  • Provide training to new employees and assist in the development of seasonal staff.
  • Embody the core values of the HVAC Division.
  • Perform additional job functions as assigned.

Qualifications:

  • Bachelor's degree or professional certification preferred.
  • Excellent verbal and written communication skills.
  • Demonstrated planning, problem-solving, and analytical abilities.
  • Proficiency in Excel is preferred.

Compensation and Benefits:

The expected base pay range for this position is between $20.39 and $28.03 per hour, with variations based on individual factors such as market location, relevant experience, and skills. The total compensation package may also include additional elements, such as target bonus plans and discretionary awards. Eligible employees may enroll in a 401(k) plan and participate in company-sponsored medical, dental, vision, and basic life insurance plans for themselves and their dependents. Employees will receive vacation time, paid sick leave, and paid holidays throughout the year, based on their hire date.

Equal Employment Opportunity:

Mitsubishi Electric Trane HVAC US LLC is an equal opportunity employer. All employment decisions are made without regard to race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, disability, or veteran status.



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