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Ambulatory Oncology Nurse Navigator
2 months ago
About City of Hope
City of Hope is a leading cancer research and treatment center, dedicated to delivering innovative and compassionate care to patients and their families. Our mission is to transform the future of healthcare by advancing the science of cancer and blood diseases.
Job Summary
We are seeking a highly skilled and compassionate Senior Nurse Navigator to join our team at City of Hope. The successful candidate will provide individualized assistance to patients, families, and caregivers to help overcome healthcare system constraints and facilitate timely access to quality medical and psychosocial care.
Key Responsibilities
- Facilitate entry of new patients into the healthcare system, triaging them to the appropriate service(s)
- Assist with determining/assessing required medical records, imaging, and pathology to expedite the new patient visit and reviews records upon receipt
- Provide clinical trial overview, specific information as requested, and screening when needed
- Responsible for all new patient education prior to the first visit
- Assist the new patient with completing all new patient documents. May participate in nursing new patient intake documentation completion
- Assess and address patient care barriers
- Provide ongoing education, resources, and referrals both internal and external
- Serve as the primary contact for patient issues associated with the coordination of their care
- Routinely interact with the care team to address patients' questions and care coordination concerns
- Facilitate shared decision making ensuring that patients are fully informed of risks and benefits of treatment options and integrating their values and practices regarding treatment decisions
- Promote advance care planning with patients as appropriate
- Track and monitor diagnosis and treatment information, outcomes, and patient contacts for measuring and improving quality of care for the individual patient and patient population
- Support the use of palliative care and other downstream services by assessing for late and long-term side effects and other physical barriers to the patient's quality of life
- Provide service to our stakeholders, including patients, caregivers, colleagues, and each other in a safe, courteous, accountable, efficient, and innovative manner
- Meet with patients via telehealth and/or in person as needed
- Maintain current working knowledge and understanding of the oncology field. Enhance professional growth and development through participation in educational programs, professional affiliations, current literature, in-service meetings, and workshops
- Is proficient in and utilizes the electronic medical record for documentation of care
- Responsible for consistently documenting all assigned patient touch points
- Provide reports and organize data as requested
Qualifications
The ideal candidate will possess a Bachelor's degree and five years of professional nursing experience, including three years of ambulatory oncology experience. A Registered Nurse license in the State of California is required. One of the following certifications is required within one year of hire: OCN, AOCN, ONN-CG, ONN-CGSM, AOCNP
Preferred Qualifications
A Master's degree and two years of experience in an ambulatory oncology setting are preferred