Technical Support Specialist

1 week ago


Traverse City, Michigan, United States Munson Healthcare Full time

Position Overview

Join a community dedicated to excellence in healthcare.
  • As the largest healthcare provider in northern Michigan, we prioritize the well-being of our patients, who are often our friends and family. Our commitment to quality care has earned us recognition as one of Michigan's top healthcare employers by Forbes.
  • Enjoy a vibrant community with year-round activities, including outdoor adventures, diverse dining options, and cultural events.
Role Summary

The Help Desk Analyst serves as the initial point of contact for customers experiencing technical difficulties. This role involves efficiently triaging and escalating unresolved issues according to established protocols. A successful Help Desk Analyst will deliver consistent and accurate support in a professional and customer-centric manner. Strong communication skills are essential, as support will be provided through various channels including phone, email, chat, and in-person interactions. The analyst will also assist in generating and distributing regular reports within the Information Systems division and may contribute to training new team members.


Why Consider a Role with Munson Healthcare?
  • Flexible hybrid work options available
  • A dynamic workplace that fosters professional growth and development
  • Directly contribute to enhancing patient satisfaction and outcomes
  • Work in a supportive and compassionate environment aligned with our core values.

Qualifications:
Education and Experience
Candidates must meet one of the following criteria:
  • An Associate's degree (preferably in Information Systems, Business, or healthcare) along with 2 years of relevant experience
  • OR a Bachelor's degree (preferably in Information Systems, Business, or healthcare)
  • OR 4 years of experience in healthcare or Information Systems/Business
Preferred qualifications include:
  • Experience with Information Systems
  • Background in healthcare settings

Technical Skills
Required competencies include:
  • A+ Certification
  • Advanced problem-solving and troubleshooting skills
  • Proficiency in keyboarding
  • In-depth knowledge of Microsoft Windows
  • Familiarity with command line interfaces
  • Understanding of TCP/IP network connectivity issues
  • Experience with network troubleshooting
  • Intermediate proficiency in Microsoft Office
  • Ability to document technical issues clearly and concisely
  • Familiarity with Active Directory
Beneficial skills include:
  • Net+ certification or another recognized IT certification relevant to the career path
  • Knowledge of hospital information systems

Benefits of Joining Munson Healthcare:
  • Competitive salary packages
  • Comprehensive benefits, including paid holidays and time off (up to 19 days in the first year)
  • Tuition reimbursement and continuous educational opportunities
  • Retirement savings plan with employer matching and personal consulting
  • Wellness programs, employee assistance services, and discounts
*Terms and conditions apply

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