Technical Support Specialist

1 week ago


Reed City, Michigan, United States Utility Supply and Construction Company Full time
Position Overview

We are looking for a dedicated and service-oriented individual to be part of our IT Operations Team. The successful candidate will thrive in assisting users both in-person and via phone, delivering essential technical support. This role is situated in a dynamic, collaborative environment within a family-owned business.

Key Responsibilities:
  • Commitment to Learning: A strong desire to acquire new skills and knowledge.
  • Team Collaboration: Work effectively as a key member of the IT Operations team.
  • Frontline Support: Provide primary technical assistance through on-site, phone, and help desk interactions.
  • User Setup: Facilitate the configuration of new users' office equipment, including computers and phones.
  • Help Desk Management: Utilize our Help Desk system to track requests, document interactions, and monitor progress, adhering to established processes.
  • Issue Resolution: Address most technical issues directly, escalating complex problems to specialized technicians as necessary.
  • Request Routing: Manage non-technical assistance requests, securing approvals and assigning tasks accordingly.
  • Documentation: Contribute to our Knowledge Base by documenting processes and procedures.
  • Printer Management: Troubleshoot printer issues and maintain an inventory of supplies.
  • Service Requests: Initiate requests for copier and printer maintenance or repairs as required.
  • Process Improvement: Continuously seek ways to enhance and streamline operational processes.
  • Team Contribution: Actively participate as a positive member of the IT Operations team, assisting with various tasks as needed.
  • Representation: Represent the company at relevant meetings and conferences when required.
Qualifications:
  • Experience in IT customer service is essential.
  • A strong willingness to learn and grow.
  • Preferred: 2+ years in Help Desk or similar roles.
  • Preferred: Bachelor's degree in a related field.
  • Excellent communication and troubleshooting abilities.
  • Proficient in Microsoft Office Suite, including Outlook, Word, and Excel.
  • Strong customer service orientation.
Job Posted by ApplicantPro

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