Technical Support Specialist

1 week ago


Traverse City, Michigan, United States Munson Healthcare Full time
Requisition #: 60261
Total hours worked per week: 40

Overview

Discover more than just a job. Become part of a community. As the largest healthcare provider in northern Michigan, we are deeply embedded in the communities we serve. Our patients are often our family, friends, and neighbors, making it a privilege to care for them. Recognized by Forbes as one of Michigan's top healthcare systems to work for (America's Best Employers by State 2022), we are dedicated to your continuous growth and development. After hours, enjoy a variety of activities throughout the seasons – from beaches and outdoor adventures to unique dining experiences, world-class wineries, and vibrant arts and entertainment. Position Summary

This role is responsible for assisting clients in resolving issues during the initial point of contact, as well as effectively triaging, prioritizing, and escalating unresolved incidents according to established procedures. A Help Desk Analyst will consistently perform these duties with accuracy and professionalism, focusing on customer satisfaction. The position requires strong communication skills across various channels, including telephone, email, voicemail, chat, and in-person interactions. The Help Desk Analyst must possess both troubleshooting and technical abilities to deliver high-quality customer support. Additionally, this role may involve assisting in the analysis and distribution of recurring reports within the IS division and participating in IS projects and initiatives, including training new Help Desk team members.

Why Join Munson Healthcare as a Help Desk Analyst? Flexible hybrid work schedule options A dynamic work environment with numerous opportunities for personal and professional growth Direct impact on patient satisfaction and outcomes Work in a supportive, positive, and compassionate environment that aligns with our organizational values. Qualifications: Experience/Education One of the following is required: Associate's degree (preferably in IS/Business or healthcare) with 2 years of relevant experience (IS/Business or healthcare) OR Bachelor's degree (preferably in IS/Business or healthcare) OR 4 years of experience in healthcare or IS/Business The following are advantageous: Experience in Information Systems (IS) Experience in healthcare settings Technical Skills The following are required: A+ Certification Proficient problem-solving and advanced troubleshooting techniques Keyboarding proficiency Advanced knowledge of Microsoft Windows Familiarity with command line interfaces Knowledge and troubleshooting skills related to TCP/IP network connectivity issues Experience with Active Directory The following are beneficial: Net+ certification or another recognized professional IT certification relevant to the career path Familiarity with hospital systems Benefits of Working at Munson Healthcare: Competitive salaries Comprehensive benefits, paid holidays, and paid time off (up to 19 days in the first year) Tuition reimbursement and ongoing educational opportunities Retirement savings plan with employer match and personal consulting Wellness programs, employee assistance programs, and employee discounts *Terms and conditions apply

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