IT Support Specialist
1 week ago
Company Overview
Shoreline Fruit is a leading producer of tart cherries in North America, operating over 6000 acres of cherry orchards in Michigan. We are a grower-owned company built on a foundation of pride and hard work, with a commitment to growing and processing the finest cherry products and other premium dried fruits available worldwide.
Job Summary
We are seeking an IT Support Specialist to join our team, who will be responsible for promoting the use of company technologies to provide support to our manufacturing facilities and corporate office. The successful candidate will collaborate with staff to manage and optimize the use of information systems, software, hardware, and network resources, and provide support on a wide range of applications including Microsoft and ERP software.
Key Responsibilities
- Provide front-line onsite and remote technical support to identified locations, including troubleshooting hardware, standardized and proprietary software, VOIP telephones, mobile devices, VPN, printers, computers, and network connectivity.
- Configure, deploy, and maintain Windows computers and network printers in an enterprise environment.
- Provide support for all Technology products and services, including answering questions, troubleshooting problems, teaching or instructing staff regarding software or hardware functionality, and communicating policy.
- Assist in the review, auditing, and implementation of technology needs for the company.
- Work with a team to provide technology tools and solutions to streamline current processes within the company.
- Review current processes and software and determine ways to improve upon them.
- Research questions using available information resources and advise users on appropriate action.
- Stay current with system information, changes, and updates.
- Perform other duties as assigned, including lean manufacturing thought processes and tools.
Requirements
- A high degree of business and personal integrity.
- The ability to work across all levels of the business.
- Ability to problem-solve and find ways to innovate and continually improve people, process, and technology tools.
- A learner and teacher mindset.
Qualifications
- Associate's degree in Computer Science, Information Technology, or related field, or a minimum of 2 years related experience.
- Familiarity with a wide range of standard office automation products, including SharePoint and Office 365.
- Bilingual - English/Spanish a big plus.
What We Offer
- Competitive pay, health, dental, and vision coverage with health savings and flexible spending accounts.
- 401k with company matching.
- Paid time off to maintain a healthy work-life balance.
- A beautiful work environment with opportunities for growth and development.
Equal Opportunity Employer
Shoreline Fruit is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
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