Solution Architect for Subscription Management

2 weeks ago


San Francisco, California, United States Chargebee Full time

**Solution Architect - Remote Opportunity**

Chargebee is a leading provider of a global subscription management platform, dedicated to delivering rapid value with outstanding service and support. Our goal is to empower businesses of all sizes to enhance their growth potential and revenue by swiftly adapting and fostering customer loyalty.

**Role Overview:**

The Solution Architect serves as the primary technical contact for all prospective clients interested in Chargebee's paid plans. Collaborating closely with the Sales team during the evaluation phase, you will guide prospects in understanding the capabilities of Chargebee. You will be responsible for comprehensive solution design tailored to the needs of potential clients, including the preparation of solution documentation such as Solution Guides and Statements of Work (SOW).

**Key Responsibilities:**

1. **Address Customer Inquiries** - The Solution Architect plays a crucial role in assisting customers to maximize their use of Chargebee. This involves developing a profound understanding of customer challenges and demonstrating expertise in Chargebee to customize solutions effectively.

2. **Collaborate with Product and Engineering Teams** - Engage with the engineering and product teams to relay customer feedback, feature requests, and suggestions for enhancements to existing functionalities.

3. **Stay Informed on SaaS Innovations** - Beyond expertise in Chargebee, excellence in this role requires maintaining a thorough understanding of the subscription business landscape, including subscription billing, web APIs, and strategies for scaling online businesses.

4. **Advocate for Customer Needs** - Regular interactions with both new and existing customers provide insights that are invaluable for the engineering team, ensuring that customer perspectives are integrated into the development of new features.

**Qualifications:**

- Exceptional communication skills

- Minimum of 2 years of experience in SaaS with a focus on pre-sales

- At least 2 years in customer-facing roles

- Strong understanding of APIs and cloud technologies

**Preferred Qualifications:**

- Experience with payment processing systems

- Background in the Fintech sector

**What Defines Us:**

**Global Perspective** - With a diverse team across multiple continents and clients in over 60 countries, you will gain a global outlook while working from your local area.

**Curiosity-Driven Culture** - We believe that the next big idea could emerge from anywhere. Our environment encourages asking challenging questions and seeking innovative solutions.

**Customer-Centric Approach** - Our mission revolves around enabling customer growth, ensuring that every action contributes to solving real business challenges.

**Benefits Include:**

- Unlimited Paid Time Off

- Monthly designated day off

- Annual two-week sabbatical

- 4% 401k Matching

- Comprehensive medical, dental, and vision coverage

If you resonate with Chargebee's mission and possess a strong desire to learn and innovate, we welcome you to explore this opportunity with us.



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