Senior Technical Account Manager

1 week ago


Maitland, Florida, United States UKG (Ultimate Kronos Group) Full time
Job Title: Senior Technical Account Manager

At UKG, we're committed to delivering exceptional customer experiences. As a Senior Technical Account Manager, you'll play a critical role in providing technical support and account management to our UKG PLUS Telestaff customers.

Key Responsibilities:
  • Provide expert technical support and account management to large enterprise-class customers
  • Utilize UKG Telestaff knowledge and technical capabilities to deliver optimum solutions to customer issues
  • Collaborate with cross-functional teams and third-party solution providers to ensure seamless customer experiences
  • Communicate effectively with technical and non-technical individuals at various levels internally and externally
  • Conduct regular conference calls and provide status reports to ensure customer satisfaction
Requirements:
  • At least 5 years of experience in customer support, with a focus on technical account management
  • Working knowledge of PC's, operating systems, web technologies, and a demonstrated ability to troubleshoot complex technical problems
  • Knowledge and understanding of computer system applications and databases
  • Ability to occasionally travel on short notice
What We Offer:

As a Senior Technical Account Manager at UKG, you'll enjoy a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you're passionate about delivering exceptional customer experiences and have a strong technical background, we encourage you to apply for this exciting opportunity.



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