Restaurant Launch Operations Manager

2 weeks ago

Columbus, Ohio, United States Chipotle Mexican Grill Full time

Restaurant Launch Operations Manager

About Us

At Chipotle, we are dedicated to creating a better world through our food. We believe that fast food can be a positive experience, and we are committed to transforming the industry by supporting sustainable farming and food practices. Join us in our mission to make high-quality food accessible to all.

The Role

As a Restaurant Launch Operations Manager, you will be responsible for overseeing the planning and training processes for new restaurant openings within your region. Your role will involve identifying and nurturing talent, as well as training and developing a robust team of NRO Leads and Training Coordinators. You will work closely with Executive Directors and Team Directors to ensure a seamless training experience at each new location.

Your Leadership Responsibilities

  • Lead a team of NRO Leads, providing training and support to navigate complex challenges while fostering trust and respect among stakeholders.
  • Drive process improvements, execute strategic objectives, and monitor key performance indicators for your team.

Your Key Responsibilities

  • Maintain the highest training standards across all new restaurant openings.
  • Offer coaching and development support based on individual training performance during field visits and one-on-one interactions.
  • Collaborate with the development team to ensure timely training delivery for new restaurants.
  • Support new company initiatives and operational priorities positively.
  • Possess comprehensive technical knowledge of operational procedures.
  • Gather insights on the successes, challenges, and opportunities of new openings to refine processes.
  • Analyze quarterly and yearly training results to identify gaps and create training plans to address them.

Qualifications

  • Bachelor's Degree (BA/BS) from an accredited institution is preferred.
  • A minimum of 3 years of experience in Multi-Unit Restaurant Operations, Training, or a related field is required.
  • Servsafe Manager certification.
  • Professional certifications such as Certified Hospitality Trainer (CHT), Professional in Human Resources (PHR), or Project Management are advantageous.
  • Proficiency in various technology systems, including MS Office Suite and adaptability to new systems.
  • Willingness to travel frequently and ability to communicate effectively in English.

Who We Are

Chipotle Mexican Grill, Inc. is committed to serving responsibly sourced, high-quality food without artificial additives. With nearly 3,500 locations globally, we are a leader in the food industry, recognized for our innovative practices and commitment to sustainability. Our diverse team of over 120,000 employees is passionate about delivering exceptional guest experiences.

Chipotle is an equal opportunity employer that values diversity and inclusion. We are dedicated to creating a workplace that reflects the communities we serve, and we encourage all qualified candidates to apply.

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