Service Consultant
6 days ago
About Us
At Jack Burford Chevrolet, we pride ourselves on being a cutting-edge dealer that provides quality Chevrolet vehicles and superior customer service. Our goal is to create a positive and supportive work environment that allows our employees to grow and advance in their careers.
Job Summary
We are seeking a highly motivated and customer-focused Service Consultant to join our team. As a Service Consultant, you will be responsible for meeting with customers to determine their needs for repair and/or service of their vehicle issues, increasing customer satisfaction by building customer relations, and maintaining the company's standards for ethical business practices, professional image, orderliness, customer service, and good employee and community relations.
Responsibilities
- Meet with customers to determine their needs for repair and/or service of their vehicle issues.
- Increase customer satisfaction by building customer relations and providing exceptional service.
- Maintain the company's standards for ethical business practices, professional image, orderliness, customer service, and good employee and community relations.
- Monitor the progress of each vehicle throughout the day and update customers frequently.
- Increase profitability by maximizing sales and executing retail promotions.
- Oversee and participate in quality control, ensuring that all vehicles meet the highest standards of quality and safety.
- Participate in the development and documentation of Standard Operating Procedures as appropriate.
Requirements
- High School Diploma or equivalent.
- Ability to read, write, and speak English fluently.
- Ability to concentrate and accomplish tasks despite interruptions.
- Ability to perform a variety of tasks simultaneously.
- Proficient use of computers and business machines.
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