Automotive Service Consultant

2 weeks ago


Richmond, Virginia, United States Mercedes-Benz of Richmond Full time
Join Our Team as an Automotive Service Consultant

Mercedes-Benz of Richmond, part of the esteemed David R. McGeorge Car Company, is seeking a skilled Automotive Service Consultant to enhance our customer service experience.

About Us:
As a family-owned business since 1960, we take pride in being the trusted source for Mercedes-Benz vehicles in Richmond. Our commitment to excellence has fostered lasting relationships with our valued customers.

Key Responsibilities:
As an Automotive Service Consultant, your primary duties will include:
  1. Scheduling, confirming, and preparing for customer appointments to streamline their service experience.
  2. Welcoming customers promptly and courteously.
  3. Assessing vehicle requirements based on customer insights and conducting thorough vehicle inspections.
  4. Utilizing a consultative approach to guide customers in planning necessary maintenance for their vehicles.
  5. Maintaining regular communication with Technicians and Parts Associates to ensure efficient service delivery.
  6. Updating customers on their vehicle's status according to their preferred communication method.
  7. Following up with customers to guarantee satisfaction with our services.
  8. Meeting and exceeding targeted sales objectives.
  9. Acquiring in-depth product knowledge to assist customers with service maintenance needs and warranty details.
  10. Delivering an outstanding customer experience to foster loyalty.

What We Offer:
We provide a comprehensive benefits package that includes health, dental, vision, disability, and life insurance, along with a 401k plan featuring company matching and paid time off after six months of employment.

Mercedes-Benz of Richmond is proud to be a drug-free equal opportunity employer. We look forward to welcoming a dedicated professional to our team

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