IT Service Management Consultant II
2 weeks ago
Position Overview:
Stefanini Group is seeking an IT Service Management Specialist II to enhance our service management capabilities. This role is crucial for refining our support processes and implementing effective IT service management practices.
Key Responsibilities:
The selected candidate will:
- Conduct a thorough analysis of current support workflows in relation to ITSM principles.
- Collaborate with internal service management teams to ensure alignment with organizational standards.
- Provide actionable recommendations to the team, focusing on:
- Formalizing issue tracking and management.
- Enhancing operational monitoring and automation.
- Establishing service level agreements (SLAs).
- Identifying key performance metrics to assess workload and value delivery.
Qualifications:
The ideal candidate will possess:
- Expertise in developing mature support functions for IT services, utilizing process engineering and ITSM principles.
- Senior-level experience in IT service management, process design, and improvement.
- Familiarity with business applications and technical support environments to effectively collaborate on project initiatives.
- Advanced knowledge of IT Service Delivery and Governance Frameworks (e.g., ITIL, COBIT, ISO).
- Strong project management skills and the ability to communicate effectively, influencing the adoption of service management practices.
- Experience in enhancing operations for small IT support teams is essential. Certifications such as Six Sigma Green Belt or ITIL Practitioner are highly regarded.
Compensation:
Salary ranges are competitive and may vary based on experience and qualifications. Additional incentives may be available.
About Stefanini Group:
Stefanini Group is a leading global provider of outsourcing, IT consulting, systems integration, and strategic staffing services, catering to Fortune 1000 companies across various sectors worldwide. We pride ourselves on our commitment to excellence and our ability to foster strong relationships with our employees.
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