Senior Technical Engineer
4 hours ago
Vaco is seeking a highly skilled Senior Technical Engineer to join our team. As a key member of our IT organization, you will play a pivotal role in transforming our technology environment. Your expertise in end-user computing, networking, and IT operations will be essential in providing expert support for our clients.
Key Responsibilities:
- Provide advanced technical support for desktop and laptop issues, Windows OS, Apple iOS, and Office 365 administration.
- Manage and troubleshoot end-user computing environments, ensuring high availability and performance.
- Participate in an on-call rotation to provide after-hours support for critical issues.
- Administer Active Directory, user accounts, and AD Group Policy.
- Utilize ITSM and RMM tools for managing support tickets and monitoring system performance.
- Lead and contribute to technical projects, including system upgrades, deployments, and process improvements.
Requirements:
- 5-10 years of progressive technical support roles, with at least 2 years in a senior or lead capacity.
- Proficiency with desktop and laptop support, Windows OS, Apple iOS, and Microsoft Office 365 administration.
- Strong verbal and written communication skills, with the ability to convey technical information to non-technical stakeholders.
- Proven ability to lead technical projects, manage escalated issues, and mentor junior team members.
Vaco values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
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