Community Operations Assistant

2 weeks ago

Columbia, Maryland, United States Pratum Companies Full time
Job Overview

Assistant Community Manager

This role involves supporting the Community Manager in the comprehensive management of the property, guiding the team, and ensuring adherence to community regulations and internal quality standards.

Key Responsibilities

  • Minimum of 3 years' experience in Property Management is essential.
  • Manage accounts receivable, including rent collection, security deposits, and invoice processing.
  • Deliver legal notices as required.
  • Foster positive relationships with both prospective and current residents.
  • Organize resident recertification interviews and coordinate apartment inspections.
  • Address and help resolve complaints, disturbances, and violations.
  • Maintain resident files in compliance with company and regulatory agency policies.
  • Assist with various operational tasks including leasing, rent collections, resident services, and maintenance.
  • Prepare and execute detailed and legally compliant lease agreements.
  • Oversee all financial procedures, including verifying renter income, processing monthly payments, and managing default protocols.
  • Establish organizational systems to support accurate record-keeping, efficient financial transactions, and prompt resolution of resident complaints.

Qualifications

  • Prior experience in Property Management is REQUIRED.
  • At least two years of experience in a similar role as an Assistant Community Manager.
  • Familiarity with Department of Housing and Urban Development (HUD) regulations.
  • Knowledgeable in rent collections, general ledger postings, daily deposits, and SODA calculations.
  • Exceptional customer service abilities.
  • Strong verbal and written communication skills.
  • Experience in accounts receivable and collections is a MUST.
  • Detail-oriented with the ability to work independently.
  • Proficient in Microsoft Word, Excel, Outlook, One-Site Property Management Software, and general internet usage.

Education

A high school diploma or GED is required. The candidate must be able to read and write English fluently, perform intermediate mathematical functions accurately, and understand on-site resident management software.

Professional Experience

A minimum of three years of experience in residential property management is required.

Attendance and Availability

This position requires availability to work any day of the week throughout the year. Consistent attendance is crucial due to staffing needs, and overtime may be necessary. The role may also require on-call availability and attendance at resident events outside of regular hours.

Technical Skills

  • Basic computer knowledge is required.
  • Ability to use Outlook and OneSite/Yardi software.
  • Intermediate proficiency in Microsoft Office Suite.
  • Basic internet navigation skills are necessary.

Physical Requirements

The candidate must be able to access all areas of the property and amenities. The ability to lift, carry, or maneuver weights of up to 50 lbs independently and 100 lbs with assistance is required.

Commitment to Growth

Maintain a dedication to ongoing personal development and career advancement through corporate and external resources.

Pratum Companies offers a competitive salary along with comprehensive health and welfare benefits, including:

  • Medical, Dental & Vision coverage
  • Paid Vacation & Holidays
  • Paid Personal/Sick Leave
  • Company-Paid Life Insurance
  • Company-Paid Short-Term and Long-Term Disability Insurance
  • Supplemental Life Insurance options
  • Retirement Savings Plan with company match
  • Company-sponsored outings and events

Pratum Companies is committed to fostering a diverse workforce and is an Equal Opportunity Employer.

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