Product Director
3 weeks ago
As a Product Manager at HCL Technologies, you will be responsible for driving the vision and execution of our HR Service Delivery Model process and digital product modernization tied to business outcomes. You will cultivate an understanding of the HR Service Delivery Model, specifically ER and Health Services Processes and the technology utilized to support. This includes identifying pain points and opportunities within the service experience to prioritize highest value outcomes. You will deliver strategic recommendations on connected to digital experience priorities, technology strategy and HR service delivery outcomes.
Key Responsibilities
• Develop product roadmap recommendations based on voice of employee and other experience data
• Define and track KPIs (Key performance indicators) for measure of success
• Partner and align with HR COEs and initiatives related to our HR strategic priorities to enable our digital experience capabilities to create more efficient experiences for employees
• Gather complex product requirements with a general understanding of products in remit
• Review and validate requirements gathered from business partners
• Develop epics and features related to the business outcomes and define level 0 requirements
• Work with designers, researchers, engineering and technology delivery partners to understand business requirements
• Partner with technology delivery partners to prioritize work related to outcomes and define business value of epics and features for prioritization into product increment work
• Responsible to redefine complex business processes, the products supporting new process and product features from start to finish
• Proactive communication and marketing of domain products with stakeholders to ensure product strategy and vision is clear and accepted by the organization
• Identify areas of change and change impact that should be addressed through the product lifecycle
• Develop and maintain prioritized backlog of user stories for implementation according to business value or ROI
• Inform product decisions with both qualitative and quantitative data on behavior and experimentation
• Understand attitudinal and sentiment based research related to the digital experience
• Partner with our data and insights teams across the organization to form understanding of current state experience and gaps
• Identify and resolve issues that may impair the ability to meet strategic, financial, and/or technical goals
Qualifications
• Bachelor's degree preferred
• Minimum 3-5 years of prior experience in a Product Management Role, with agile team experience
• Strong knowledge in the HRSD modules of ServiceNow, knowledge of the financial services industry, familiar with workflow automation tools, business analyst, analytical mindset, AI experience / POV, design thinking / human centered design, chat bot / virtual agent / search experience, systems thinking, integrations / integrated experiences
• Must have demonstrated successful cross functional work in previous experience along with excellent communication, time management, and project management experience, strong business acumen and high self-awareness/EQ
• Experience with all levels of organization, including executive
• Ability to influence decision making, leadership partnerships, and translate product requirements into technical HCL Technologies
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