Maintenance Coordinator

1 day ago


Duluth, Georgia, United States Penske Full time
Job Summary

The Maintenance Coordinator will play a crucial role in ensuring the efficient operation of the branch, providing exceptional customer service, and supporting financial performance. This position requires strong communication skills, attention to detail, and the ability to work collaboratively with the branch team.

Key Responsibilities
  • Manage Service Net Planner with PMs campaigns, repairs, and inventory control.
  • Partner with Centralized PM Scheduling Operations and Outside RO Management teams to foster collaboration and support customer needs.
  • Provide quality customer service, responding to inquiries and resolving issues in a timely manner.
  • Oversee inventory productivity, ensuring timely service support and mitigating risk of inventory loss.
  • Manage inventory levels, ordering parts according to sourcing procedure, and partnering with Centralized Parts Ordering to ensure defect-free and on-time deliveries.
  • Receive and store parts in an organized manner, ensuring updates to PartsNet occur timely and completing frequent inventory cycle counts.
  • Manage new and used battery inventory, ensuring tires are available in the right quantity and specifications.
  • Process warranty items, shipping and receiving, and following up on returns and warranty-grams in partnership with the warranty department.
  • Perform process analyses and reviews, investigating and recommending solutions to issues posing a risk to profitability.
Qualifications
  • High school diploma or equivalent required, degree preferred.
  • Strong interpersonal and relationship-building skills, with the ability to collaborate with branch team members.
  • Competent written and verbal communication skills.
  • 2+ years of experience in customer service and operations, with a preference for experience in service and parts departments.
  • Agile and quick learner, with a willingness to take on collaborative projects and continuous education.
  • Advanced computer skills, including Microsoft Word, Excel, Outlook, and PowerPoint.
  • Regular, predictable, full attendance is an essential function of the job.
Physical Requirements
  • The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The associate will be required to read, communicate verbally and/or in written form, remember and analyze certain information, and remember and understand certain instructions or guidelines. While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. Penske is an Equal Opportunity Employer.



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