IT Support Specialist
1 week ago
Heico Construction Group LLC is a leading provider of commercial and industrial construction services throughout the United States and Canada. As a key member of our team, you will play a critical role in ensuring the smooth operation of our IT systems.
Key Responsibilities:- Provide technical assistance to end-users via phone or email
- Perform remote troubleshooting using diagnostic techniques and remote support tools
- Determine the best solution based on the issue and customer details
- Walk customers through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems, along with their resolution, in logs
- A+ certification or equivalent knowledge/education
- Ability to research, diagnose, and resolve hardware and software problems independently
- Strong interpersonal and communication skills, with the ability to present ideas clearly verbally and in writing
- Organizing, planning, problem-solving, and research skills, with the ability to make effective and timely decisions
- Experience with Team Viewer, Office 365, and remote troubleshooting, preferred
- Pursuing or completed Associate's degree in Information Technology, Computer Science, or a related field
Heico Construction Group and its companies are Equal Opportunity Employers. Qualified candidates will be considered without regard to race, sex, disability, veteran status, sexual orientation, or gender identity.
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