IT Support Specialist

1 week ago


Kansas City, Missouri, United States TITAN Formwork Systems Full time
IT Support Specialist Job Description

Heico Construction Group LLC is a leading provider of commercial and industrial construction services throughout the United States and Canada. As a key member of our team, you will play a critical role in ensuring the smooth operation of our IT systems.

Key Responsibilities:
  • Provide technical assistance to end-users via phone or email
  • Perform remote troubleshooting using diagnostic techniques and remote support tools
  • Determine the best solution based on the issue and customer details
  • Walk customers through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services
  • Record events and problems, along with their resolution, in logs
Requirements:
  • A+ certification or equivalent knowledge/education
  • Ability to research, diagnose, and resolve hardware and software problems independently
  • Strong interpersonal and communication skills, with the ability to present ideas clearly verbally and in writing
  • Organizing, planning, problem-solving, and research skills, with the ability to make effective and timely decisions
  • Experience with Team Viewer, Office 365, and remote troubleshooting, preferred
  • Pursuing or completed Associate's degree in Information Technology, Computer Science, or a related field

Heico Construction Group and its companies are Equal Opportunity Employers. Qualified candidates will be considered without regard to race, sex, disability, veteran status, sexual orientation, or gender identity.



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