Hotline Communications/Support Specialist

4 weeks ago


Alexandria, Virginia, United States Strategic Management Full time

Job Summary

The Compliance Resource Center (CRC) is seeking a highly skilled and detail-oriented Hotline Communications/Support Specialist to join our team. As a key member of our team, you will be responsible for providing exceptional support to our clients, responding to hotline calls, and ensuring accurate and timely reporting of information received from client employees.

Key Responsibilities

  • Organize and input client forms into CRC databases with high accuracy and attention to detail.
  • Interview and engage each caller, accurately capturing the conversation with the caller by completing a written report.
  • Assist with routine metric reports, ensuring timely and accurate submission.
  • Monitor and respond to CRC client support emails in a timely and professional manner.
  • Manage client contract folders for documentation accuracy, ensuring all necessary documents are up-to-date and easily accessible.
  • Provide client support and training for the hotline reporting system, ensuring clients are comfortable and confident in using the system.
  • Create and manage client support files, ensuring all necessary information is accurately documented and easily accessible.

Requirements

  • Associate degree or equivalent experience.
  • Proficiency in the Microsoft Office Suite (Excel, Outlook, PowerPoint, Access, and Word).
  • Strong English writing and editing skills.
  • Resident of VA, DC, MD, OR, AZ, or UT.

Preferred Qualifications

  • Bachelor's degree or equivalent experience.
  • 1-2 years of Customer Service or Call Center experience.
  • Conversational fluency in Spanish and ability to accurately translate in-coming hotline calls from Spanish-speaking callers.


  • Alexandria, Virginia, United States Strategic Management Full time

    Job Title: Hotline Communications/Support SpecialistAt Strategic Management, we are seeking a highly skilled Hotline Communications/Support Specialist to join our team. This role will support our Compliance Resource Center's (CRC) Hotline Service Center, providing exceptional support to clients and ensuring the smooth operation of our hotline services.Key...


  • Alexandria, Virginia, United States Strategic Management Full time

    ObjectiveThe Hotline Communications Specialist supports the Compliance Resource Center's (CRC) Hotline Service Center. The role involves receiving hotline calls, preparing reports, and providing client support. Key responsibilities include organizing client forms, interviewing callers, and managing client databases.Essential FunctionsOrganize and input...


  • Alexandria, Virginia, United States Strategic Management Full time

    Job SummaryThe Hotline Communications/Support Specialist plays a vital role in supporting Compliance Resource Center's (CRC) Hotline Service Center. This position involves receiving hotline calls from individuals and preparing reports of information received from client employees reporting issues, concerns, and wrongdoing in their organization.Key...


  • Alexandria, Virginia, United States Strategic Management Full time

    Job SummaryThe Hotline Communications/Support Specialist plays a critical role in supporting Compliance Resource Center's (CRC) Hotline Service Center. This position involves receiving hotline calls from individuals and preparing reports of information received from client employees reporting issues, concerns, and wrongdoing in their organization.Key...

  • IT Support Specialist

    4 weeks ago


    Alexandria, Virginia, United States Specialized Recruiting Group Full time

    IT Support Specialist OpportunityWe are seeking an experienced IT Support Specialist to join our team at Specialized Recruiting Group. As an IT Support Specialist, you will be responsible for providing technical support to our clients and ensuring the smooth operation of our IT systems.Key Responsibilities:• Respond to technical support requests via phone,...


  • Alexandria, Virginia, United States Motion Recruitment Full time

    Job Title: IT Support SpecialistAre you a skilled IT professional looking for a challenging role in a dynamic environment? We are seeking an experienced IT Support Specialist to join our team at Motion Recruitment Partners (MRP). As an IT Support Specialist, you will be responsible for providing technical support and assistance to our clients, ensuring they...

  • IT Support Specialist

    4 weeks ago


    Alexandria, Virginia, United States CommonWealth One Federal Credit Union Full time

    Job Title: IT Support SpecialistCommonWealth One Federal Credit Union is seeking a highly skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical support to our internal IT department, ensuring that IT systems and services are handled in a timely and efficient manner.Key...

  • IT Support Specialist

    4 weeks ago


    Alexandria, Virginia, United States CommonWealth One FCU Full time

    Job Title: IT Support SpecialistCommonWealth One Federal Credit Union is seeking a highly skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical support to our internal IT department, ensuring that IT systems and services are handled in a timely and efficient manner.Key...


  • Alexandria, Virginia, United States Oliff PLC Full time

    Job Title: IT Support SpecialistJob Summary:We are seeking a highly skilled IT Support Specialist to join our team at Oliff PLC. As an IT Support Specialist, you will be responsible for providing technical assistance and support to our employees and customers.Key Responsibilities:Respond to incoming technical support requests via phone, email, or chat, and...


  • Alexandria, Virginia, United States Oliff PLC Full time

    Job Title: IT Help Desk SpecialistOliff PLC is seeking a highly skilled and motivated IT Help Desk Specialist to join our team. As an IT Help Desk Specialist, you will be responsible for providing technical support to our employees and ensuring that our computer systems and networks are running smoothly.Key Responsibilities:Respond to incoming technical...


  • Alexandria, Virginia, United States Motion Recruitment Partners LLC Full time

    IT Support SpecialistWe are seeking a highly skilled IT Support Specialist to join our team at Motion Recruitment Partners LLC. As an IT Support Specialist, you will be responsible for providing technical support and assistance to our clients and internal teams.Key Responsibilities:Provide technical support and assistance to clients and internal teams via...


  • Alexandria, Virginia, United States Motion Recruitment Partners LLC Full time

    Job Title: IT Support SpecialistJob Summary:Motion Recruitment Partners LLC is seeking an experienced IT Support Specialist to join our team. As an IT Support Specialist, you will provide technical assistance and support to our clients, ensuring they have a seamless experience with our services.Key Responsibilities:• Provide technical support and...

  • IT Support Specialist

    2 weeks ago


    Alexandria, Virginia, United States Invictus International Full time

    Job Title: IT Support SpecialistInvictus International is seeking a highly skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical support and troubleshooting for a range of IT systems, including laptops, desktops, routers, switches, MacBooks, and video conferencing solutions.Key...


  • Alexandria, Virginia, United States National Ready Mixed Concrete Association Full time

    Program Management and Communications SpecialistJoin the National Ready Mixed Concrete Association as a Program Management and Communications Specialist. This role supports the program management, communications, and marketing activities, database management, and bookkeeping for the Concrete Advancement Foundation.The successful candidate will manage the...

  • IT Support Specialist

    4 weeks ago


    Alexandria, Virginia, United States Oliff PLC Full time

    Job Title: Information Technology Help Desk SpecialistWe are seeking a highly skilled and motivated IT Help Desk Specialist to join our team at Oliff PLC. As a key member of our IT department, you will be responsible for providing top-notch technical support to our employees and ensuring the smooth operation of our computer systems.Key...


  • Alexandria, Virginia, United States Oliff PLC Full time

    Job Title: IT Help Desk SpecialistJob Summary:We are seeking a highly skilled and experienced IT Help Desk Specialist to join our team at Oliff PLC. The successful candidate will be responsible for providing technical support and assistance to our employees and customers, ensuring that they have a seamless and efficient experience with our systems and...


  • Alexandria, Virginia, United States Inova Health System Full time

    Perioperative Support Specialist Job DescriptionInova Health System is seeking a highly skilled Perioperative Support Specialist to join our dedicated team at Inova Mt. Vernon Hospital. As a key member of our perioperative team, you will play a vital role in ensuring the smooth operation of our surgical services.Job Responsibilities:Prepare case carts with...


  • Alexandria, Virginia, United States Powder River Industries LLC Full time

    Job Title: Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team at Powder River Industries LLC. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our customers, resolving complex technical issues, and ensuring that our customers receive the highest...


  • Alexandria, Virginia, United States Invictus International Consulting, LLC Full time

    Job DescriptionJob Title: IT Support SpecialistInvictus International Consulting, LLC is seeking a skilled IT Support Specialist to join our team.The ideal candidate will have a strong background in IT support and troubleshooting, with expertise in MS Azure, MS ENTRA, MS Exchange, and AvePoint backup solutions.Responsibilities:Provide technical support and...


  • Alexandria, Virginia, United States Inova Health System Full time

    Perioperative Support Specialist OpportunityInova Health System is seeking a skilled Perioperative Support Specialist to join our team at Inova Mt. Vernon Hospital.Job SummaryWe are looking for a detail-oriented and organized individual to assist with preparing case carts, retrieving and delivering supplies, instruments, and equipment to the operating rooms...