Hotline Communications Specialist

1 month ago


Alexandria, Virginia, United States Strategic Management Full time

Objective

The Hotline Communications Specialist supports the Compliance Resource Center's (CRC) Hotline Service Center. The role involves receiving hotline calls, preparing reports, and providing client support. Key responsibilities include organizing client forms, interviewing callers, and managing client databases.

Essential Functions

  • Organize and input client forms into CRC databases.
  • Interview and engage each caller, capturing the conversation with a written report.
  • Assist with routine metric reports.
  • Monitor and respond to CRC client support emails.
  • Manage client contract folders for documentation accuracy.
  • Provide client support and training for the hotline reporting system.
  • Create and manage client support files.

Required Education and Experience

  • Associate degree.
  • Proficiency in the Microsoft Office Suite (Excel, Outlook, PowerPoint, Access, and Word).
  • Strong English writing and editing skills.
  • Resident of VA, DC, MD, OR, AZ, or UT.

Preferred Education and Experience

  • Bachelor's degree.
  • 1-2 years of Customer Service or Call Center experience.
  • Conversational fluency in Spanish and ability to accurately translate in-coming hotline calls from Spanish-speaking callers.

Job Summary

The Compliance Resource Center is seeking a skilled Hotline Communications Specialist to support our Hotline Service Center. As a key member of our team, you will provide exceptional client support, manage client databases, and ensure accurate documentation.



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