Customer Service Representative

4 weeks ago


Lee's Summit, Missouri, United States Unity School of Christianity Full time
Job Title: Part Time Bilingual Customer Care Representative

We are seeking a highly skilled and bilingual customer care representative to join our team at Unity School of Christianity. As a customer care representative, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving any issues they may have.

Key Responsibilities:
  • Provide expert product guidance to customers via phone and electronic correspondence
  • Respond to customer inquiries and resolve any issues in a timely and professional manner
  • Communicate effectively with customers in both English and Spanish
  • Input customer requests into our database and maintain accurate records
  • Research and review billing, product, and shipping questions
  • Follow up with customers as necessary to ensure their needs are met
Requirements:
  • High school diploma or equivalent
  • Minimum one year of customer service experience, preferably in a call center environment
  • Fluent bilingual (Spanish and English) skills, including reading, writing, and speaking
  • Excellent interpersonal and verbal communication skills
  • Ability to multitask and work efficiently in a fast-paced environment
Work Environment:

This is a part-time position that may involve working from home. As a customer care representative, you will be required to attend on-site training and special events as requested.

Competency Statements:
  • Quality: Provide high-quality services and products while consistently seeking ways to improve outcomes and enhance service
  • Accountability: Demonstrate commitment to the position and accept responsibility for personal actions
  • Values: Promote a safe and inclusive environment of integrity and honesty


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