Import Logistics Specialist

2 weeks ago


Austin, Texas, United States Expeditors International Full time

Import Transportation Agent

Company Overview

At Expeditors, we are not merely in the logistics sector; we are in the business of information management. Our founder, Peter Rose, emphasized this vision.

We specialize in global supply chain management, yet at the core of Expeditors lies a commitment to professionalism, leadership, and a welcoming atmosphere that encourages innovation and exceptional customer service.

Our Global Presence

With a workforce of 15,000 trained professionals and over 250 locations worldwide, we are proud to be a Fortune 500 company with unified global systems.

Role Overview

The Import Transportation Agent is responsible for ensuring the prompt and precise movement of freight and information, delivering outstanding customer service within the Air and Ocean Import Department.

Key Responsibilities

  1. Facilitate a seamless and timely process flow for air and ocean import freight.
  2. Perform accurate and timely data entry into the operational systems.
  3. Monitor and trace all ocean import files, providing status updates to both internal teams and customers.
  4. Ensure that ocean import documentation is dispatched to customers promptly.
  5. Guarantee timely delivery of customer freight, including efficient customs clearance when necessary.
  6. Utilize and comprehend our customized air and ocean import workflow and dashboard on a daily basis.
  7. Conduct daily, weekly, and monthly billing for customers and vendors accurately and punctually.
  8. Engage proactively with customers to arrange their freight and shipments, meeting their specific requirements and service standards.
  9. Maintain effective communication and relationships with airlines, shipping lines, suppliers, and carriers.
  10. Adhere to internal and external compliance regulations and standards, ensuring alignment with government regulations.
  11. Continuously seek best practices to enhance operational processes for greater effectiveness and efficiency.
  12. Update and maintain customers' Standard Operating Procedures within our Desk Level Standard Operational Process Database (DLSOPs).
  13. Ensure compliance with KPI standards as per company requirements.
  14. Respond promptly to communications from customers, suppliers, carriers, and internal teams.
  15. Involve management in escalation situations as necessary.

Qualifications

We seek a team player with strong listening, comprehension, and communication skills to achieve positive outcomes. Proactive and robust organizational skills are essential.

Preferred Skills

Proficiency in computer applications such as Excel, Word, PowerPoint, and Outlook is highly valued. Hazardous Materials Certification is preferred.

Additional Information

Expeditors offers a comprehensive benefits package, including paid vacation, holiday, and sick time, as well as health plans covering medical, prescription drugs, dental, and vision. Additional benefits include life and long-term disability insurance, a 401(k) retirement savings plan (US only), an employee stock purchase plan, and a training and personnel development program.

All information will be kept confidential in accordance with EEO guidelines.



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