Salon Front Desk Manager

2 days ago

Sarasota, Florida, United States Poised Beauty Salon Full time
Job Description:

We are seeking a highly organized and charismatic individual to join our team as a Salon Receptionist and Manager. The ideal candidate will be the first point of contact for our clients, ensuring they receive a warm welcome and an experience that exceeds their expectations.

Key Responsibilities:
  • Front Desk Operations: Oversee the daily operations of the salon's front desk, ensuring a smooth and efficient experience for clients.
  • Team Management: Manage, schedule, and train reception and stylist assistant staff to ensure excellent customer service and a positive work environment.
  • Customer Service: Ensure excellent customer service and resolve any issues with a professional and positive attitude.
  • Client Management: Handle client bookings, payments, and inquiries with proficiency in salon management software.
  • Sales and Marketing: Develop and implement sales techniques to promote salon services and products, and create engaging content to manage the salon's social media platforms.
  • Inventory Management: Manage inventory and order front desk supplies as needed to maintain a well-stocked and organized reception area.
  • Marketing Campaigns: Develop and oversee marketing campaigns, both online and offline, to increase visibility and attract new clients.
  • Performance Analysis: Analyze sales figures, monitor client feedback, and report on front desk productivity to the owner.
  • Collaboration: Collaborate with the owner and other team members to set and reach sales targets and business goals.
Requirements:
  • Managerial Experience: Proven experience in a managerial role, preferably within a salon/spa environment.
  • Technical Skills: Proficiency in computer systems, including POS software and Microsoft Office Suite. Meevo Salon booking system will be trained.
  • Leadership Skills: Strong leadership skills with the ability to manage and motivate a team.
  • Communication Skills: Excellent communication and customer service skills.
  • Marketing Knowledge: Knowledge of social media platforms and marketing strategies.
  • Sales Mindset: Sales-driven mindset with the ability to identify and capitalize on opportunities.
  • Adaptability: Ability to multitask and prioritize in a fast-paced environment and keep yourself motivated in a slower paced environment.
  • Budgeting: Experience in creating and managing a budget is preferred.
  • Availability: Flexibility to work during peak salon hours, including weekends and evenings.
Qualifications:
  • Education: High school diploma or equivalent; a degree in Business Administration, Hospitality or related field is a plus.
  • Experience: At least 2 years of experience in a customer service management role.
  • Certification: Certification or experience in beauty industry management is highly desirable.

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