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Front Desk Representative

2 months ago

Sarasota, Florida, United States Lodgco Hospitality Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Hyatt Place - Sarasota/Bradenton Airport. As a Front Desk Agent, you will be responsible for providing exceptional guest service and hospitality to our valued customers.

Key Responsibilities
  • Guest Registration and Check-Out: Perform guest registrations, room assignments, and special requests in a timely and efficient manner.
  • Hotel Operations: Understand and adhere to daily hotel operations, policies, procedures, and internal rules to ensure seamless guest experiences.
  • Brand Knowledge: Familiarize yourself with our brand's operating systems, customer loyalty programs, and services offered to provide personalized support to our guests.
  • Cash Handling and Bank Procedures: Ensure accurate credit handling, late charges, and bank procedures to maintain a secure and efficient front desk operation.
  • Communication and Problem-Solving: Answer phones, handle mail, and take messages while assisting guests with problems and questions, ensuring all guest issues are resolved promptly.
  • Knowledge and Utilization: Utilize spare time for cleaning and maintaining the front desk, back office, common areas, and sidewalks to maintain a clean and welcoming environment.
  • Emergency Procedures: Familiarize yourself with emergency procedures and take the proper action in case of an emergency.
Requirements
  • Hotel or Customer Service Experience: Preferably, you have experience in a hotel or customer service environment.
  • Communication and Computer Skills: Possess excellent verbal and written communication skills, as well as computer and telephone skills.
  • Flexibility and Adaptability: Demonstrate flexibility with your schedule and ability to work in a fast-paced environment with constant guest interaction.
Benefits
  • Career Development and Training: Enjoy opportunities for career growth and development through training and professional development programs.
  • Paid Time Off and Benefits: Receive paid time off, health, dental, and vision insurance options, 401(k) with company match, and bonus potential.
Physical Demands

The physical demands of this role include standing for long periods, walking, kneeling, stooping, bending, and lifting up to 50 pounds.