Facility Operations Supervisor
2 weeks ago
DEPARTMENT: Operations
REPORTS TO: Director of Operations
FLSA STATUS: Non-Exempt
Overview
As a premier venue management organization and creator of live event experiences, ASM Global stands as the foremost management and content partner with an extensive portfolio of over 350 venues globally. Our commitment to excellence drives us to invest in growth, resources, and technology, enhancing the experience for our internal team members while delivering exceptional live experiences for our guests.
Key Responsibilities
- Assist the director in overseeing, coordinating, and scheduling all facets of operations, which encompass engineering, building maintenance, technical services, event management, public safety, security, custodial services, and parking operations.
- Facilitate operational activities in collaboration with other departments and event-related contractors.
- Enforce facility regulations, policies, and procedures.
- Proactively identify potential issues and devise appropriate solutions. Investigate, analyze, and resolve operational challenges and customer complaints.
- Deliver clear, concise, and timely communication of directives to various departments.
- Ensure the operations department is equipped with essential information for optimal facility usage and staffing.
- Guarantee facility readiness and seamless execution of events.
- Supervise the upkeep of the physical premises and systems.
- Maintain the Master MSDS log for the facility.
- Act as the Manager on Duty as necessary.
- Oversee subordinate supervisors across departments such as Changeover, Housekeeping, Maintenance, Operations, Production, Engineering, Technical Services, Event Management, Public Safety, Security, and Parking. Responsible for the overall direction, coordination, and evaluation of these units. Carry out supervisory responsibilities in accordance with organizational policies and applicable laws, including interviewing, hiring, training, planning, assigning, and directing work; evaluating performance; and addressing employee concerns in collaboration with Human Resources.
- To succeed in this role, an individual must be capable of performing each essential duty satisfactorily. The qualifications listed below represent the knowledge, skills, and abilities required. Reasonable accommodations may be made for individuals with disabilities to perform essential functions.
- Bachelor's Degree from a technical college with a focus on Management or Maintenance Engineering.
- A minimum of 2 years of supervisory or management experience in a comparable facility.
- Additional experience may be considered in lieu of formal education.
- Supervisory experience is preferred.
- Exceptional organizational skills.
- Ability to prioritize and manage multiple projects simultaneously.
- Strong written, verbal, and interpersonal communication skills; capable of interacting with all levels of staff, including management.
- Effective supervisory capabilities.
- Outstanding customer service orientation.
- Professional demeanor, appearance, and work ethic.
- Basic computer proficiency.
- Ability to work independently and collaboratively as part of a team.
- Willingness to work flexible hours, including evenings, weekends, and holidays, in addition to standard business hours.
- The physical demands outlined here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made for individuals with disabilities to perform essential functions.
- While executing the duties of this role, the employee is required to walk extensively, and may occasionally need to kneel, climb to elevated walkways, or maintain balance. The employee must be able to lift and/or move up to 50 pounds occasionally.
- This position involves work both indoors and outdoors, with potential exposure to adverse conditions.
ASM GLOBAL is an Equal Opportunity/Affirmative Action employer, encouraging applications from Women, Minorities, Individuals with Disabilities, and protected Veterans. VEVRAA Federal Contractor.
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