Customer Account Specialist
3 days ago
We are seeking a highly skilled and experienced Customer Account Specialist to join our Customer Service team at our Cincinnati, OH headquarters. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring that customer orders are processed timely and accurately.
Key Responsibilities:- Collaborate with cross-functional teams to ensure seamless order processing and delivery
- Manage customer orders from receipt to shipment, including generating shipping packets and scheduling transportation
- Work with Planning, Production, and Shipping departments to ensure accuracy and on-time delivery of customer orders
- Ensure compliance with relevant regulations for safety, transportation, customs, and commerce
- Proactively respond to customer needs and maintain customer satisfaction
- Positive attitude and customer service focus
- Exceptional prioritization, organizational skills, and attention to detail
- Excellent oral and written communication skills
- Strong problem-solving skills
- Ability to work in a team environment and build effective working relationships
- High school diploma required; college degree preferred
- Two or more years of customer service/inside sales or customer-facing experience required
- Two or more years' experience in international/domestic shipping and logistics - strongly preferred
About Michelman
Motivated by unwavering values and a passion for innovation, Michelman is a global developer and manufacturer of specialized sustainable chemistry used in industrial and agricultural coatings, digital printing, consumer packaging, and advanced composites for automotive and aerospace. We pride ourselves on our values of integrity, respect, and success, and we are committed to providing a challenging and rewarding work environment for our employees.
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Customer Account Specialist
4 weeks ago
Cincinnati, Ohio, United States Michelman Full time{"title": "Customer Account Specialist", "content": "Job SummaryWe are seeking a highly skilled Customer Account Specialist to join our Customer Service team at our headquarters in Cincinnati, OH. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring timely and accurate order processing, and collaborating...
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Customer Account Specialist
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Cincinnati, Ohio, United States Michelman Full timeAbout the RoleWe are seeking a highly skilled and motivated Customer Account Specialist to join our Customer Service team at Michelman. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring timely and accurate order processing, and collaborating with cross-functional teams to drive business success.Key...
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