Account Specialist II

4 days ago


Cincinnati, Ohio, United States TriHealth Full time
Job Title: Account Specialist II

Job Summary:

We are seeking an experienced Account Specialist II to join our team at TriHealth. In this role, you will be responsible for expediting positive cash flow, maximizing reimbursement, and reducing/eliminating financial loss to department customers by efficient billing, follow-up, and collections of patient accounts.

Key Responsibilities:

  • Submit charge information into appropriate systems
  • Post payments and follow up on patient account balances
  • Process a specified number of accounts on a daily basis based on customer specialty and unique billing requirements
  • Contact payers regarding payment and resolve incorrect payment issues
  • Reconcile monthly reports and demonstrate quality customer service to internal/external customers

Requirements:

  • High School Degree
  • Specialized knowledge in Medicaid/Medicare billing and other payer sources
  • 3-4 years experience in a related field

Working Conditions:

This role requires occasional lifting, standing, and walking. The ability to climb, kneel, and push/pull objects is also required. The use of hands and visual acuity are essential for this position.

TriHealth SERVE Standards:

At TriHealth, we believe in serving our patients, communities, and fellow team members. To achieve our vision and mission, all team members are expected to demonstrate and live the following:

  • Serve: Welcome everyone, acknowledge when patients/guests are lost, and offer assistance
  • Excel: Recognize and take responsibility for service breakdowns, offer patients/guests priority, and work on improving quality and safety
  • Respect: Respect cultural and spiritual differences, honor individual preferences, and speak positively about team members and departments
  • Value: Value the time of others, pick up trash, and be a good steward of resources
  • Engage: Acknowledge wins, thank team members and others for contributions, and show courtesy and compassion

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