Patient Registration/Medical Records Coordinator

7 days ago


Sarasota Florida, United States Sarasota Memorial Health Care System Full time
Job Summary

The Patient Registration/Medical Records Specialist is a key member of the Sarasota Memorial Health Care System team, responsible for ensuring a seamless and efficient patient registration process. This role requires strong communication and interpersonal skills to effectively interact with patients, families, hospital management, and staff to maintain and improve patient satisfaction, experience, and quality of services.

Key Responsibilities
  • Assist patients through the registration process, providing clear and concise information about the facility and services offered.
  • Process health information, including the assembly of medical records, release of information, and data analysis.
  • Collaborate with other departments to ensure effective communication and coordination of patient care.
  • Provide exceptional customer service, handling difficult situations with professionalism and poise.
  • Perform extensive clerical work with accuracy and speed, utilizing basic computer applications and medical terminology.
  • Collect and balance cash, as needed.
  • Participate in cross-training and staff training to ensure a comprehensive understanding of all processes and procedures.
Requirements
  • Minimum three (3) years of experience in a healthcare and/or customer service related industry.
  • Typing skills of forty (40) words per minute.
  • Effective communication skills and ability to handle difficult customers or situations.
  • Basic working knowledge of commonly used computer applications.
  • General knowledge of medical terminology and medical insurance.
  • Experience in patient interviewing.
  • Flexibility for weekend, vacation, and other shift work as scheduled.
Mandatory Education

High School Diploma, GED, or Certificate



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