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Patient Registration Coordinator

2 months ago

Nokomis Florida, United States Sarasota Memorial Health Care System Full time
Job Summary:

The Patient Registration Representative/Medical Records Specialist plays a vital role in ensuring a seamless patient experience at Sarasota Memorial Health Care System. This individual is responsible for guiding patients through the registration process, introducing them to the facility, and reducing anxiety through a personalized approach. The Specialist serves as a liaison between patients, family members, hospital management, and staff to maintain and improve patient satisfaction, experience, and quality of services.

Key Responsibilities:
  • Assist with the processing of health information, including the assembly of analysis, release of information, and processing of medical records.
  • Collaborate with other departments to ensure efficient and effective patient care.
  • Provide exceptional customer service, handling difficult situations with tact and professionalism.
  • Utilize strong communication skills to effectively interact with patients, family members, and healthcare staff.
  • Perform extensive clerical work with accuracy and speed, including data entry and record-keeping.
  • Stay up-to-date with industry developments and best practices in healthcare administration.
Requirements:
  • Minimum three (3) years of experience in a healthcare and/or customer service-related industry.
  • Typing skills of forty (40) words per minute.
  • Effective communication skills and ability to handle difficult customers or situations.
  • Basic working knowledge of commonly used computer applications.
  • General knowledge of medical terminology and medical insurance.
  • Experience in patient interviewing.
  • Flexibility for weekend, vacation, and other shift work as scheduled.
Education and Certifications:
  • High School Diploma, GED, or Certificate.
Work Environment:

The Patient Registration Representative/Medical Records Specialist will work in a fast-paced healthcare environment, requiring adaptability and flexibility. The Specialist will be expected to work varied shifts, including weekends and holidays, as scheduled by the department.