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Patient Services Representative

2 months ago


Denver, Colorado, United States University of Colorado Full time
Job Summary

We are seeking a highly organized and detail-oriented Front Desk Receptionist to join our team at the University of Colorado. The successful candidate will provide exceptional customer service, manage front desk operations, and support administrative tasks.

Key Responsibilities
  • Front Desk Operations:
    • Welcoming patients and visitors, and ensuring a smooth check-in process.
    • Verifying and updating patient information, maintaining accurate records.
    • Managing incoming calls, scheduling appointments, and directing inquiries to relevant departments.
    • Notifying staff members of patient arrivals and coordinating with clinical teams.
    • Processing insurance verifications, obtaining authorizations, and maintaining patient records.
    • Uploading patient documents and records to electronic health charts.
  • Administrative Support:
    • Addressing patient billing inquiries, processing payments, and managing correspondence.
    • Preparing and distributing reports, documents, and other materials.
    • Collecting, sorting, and distributing mail.
    • Providing accurate information about clinic services and policies.
    • Handling patient concerns and complaints, escalating issues as needed.
    • Coordinating with clinical staff to ensure smooth patient flow and effective appointment scheduling.
  • General Duties:
    • Maintaining a clean, organized, and welcoming reception area.
    • Monitoring inventory levels and requesting office supplies as needed.
    • Supporting the implementation and adherence to clinic policies and procedures.
    • Participating in team meetings and contributing to continuous improvement initiatives.
    • Adhering to safety, environmental, and infection control protocols.
    • Performing other duties as assigned.
Requirements
  • Two years of general clerical experience.
  • Ability to work in a normal patient care environment with some exposure to biological hazards and infectious diseases.
  • Ability to pass a sex offender background check.
Preferred Qualifications
  • Experience providing support over the phone and in person to diverse groups of customers.
  • Experience utilizing Microsoft Office programs.
  • Experience working with public and/or private health insurance plans.
  • Experience using an electronic health record system.
  • Ability to utilize bilingual skills (Spanish/English) at a conversation level in a clinical setting.
  • Previous experience in a medical or dental office setting.
Knowledge, Skills, and Abilities
  • Ability to communicate effectively, both in writing and orally.
  • Ability to establish and maintain effective working relationships with all employees.
  • Outstanding customer service skills.
  • High level of attention to detail and accuracy.
  • Computer competency with basic Microsoft Office programs.
  • Ability to work flexible schedules with multiple service lines.
  • Ensure patient privacy and confidentiality within regulatory guidelines.
  • Strong organizational and multitasking abilities.
  • Ability to maintain a professional demeanor and positive attitude in a high-stress environment.
  • Unconditional ability to maintain patient confidentiality.
  • Ability to comply with established rules, policies, and procedures to meet deadlines.
  • Interpersonal skills to work effectively with patients, their families, and members of the health care team.
  • Demonstrated ability to advance diversity and inclusion.