Patient Service Representative
2 days ago
We are seeking a highly skilled and detail-oriented Patient Service Representative to join our team at Health Images in Denver, CO.
Job Summary:The Patient Service Representative will be responsible for delivering exceptional patient care and facilitating the needs of our physicians. This role requires strong communication skills, organizational abilities, and a customer-focused approach.
Key Responsibilities:- Answer inbound calls and provide a friendly and warm greeting to patients and providers.
- Check scheduled patients in/out and ensure proper documentation is received from patients.
- Collect co-pays, co-insurance, and deductible if necessary.
- Listen and resolve patient, provider, and customer complaints.
- Ensure accurate data entry for patient registration.
- Assist with medical records as needed.
- Manage eRIS Center workflow, including daily schedule, billing complete, priors grid, delinquent exams, waitlist, report delivery queues, and collection of TOS.
- Stay abreast of known carrier-related issues and identify carrier-specific concerns.
- Monitor schedule and ensure all data, attachments, history, etc. have been done before exam is completed.
- Facilitate no-show appointments and reschedule or cancel appointments as needed.
- Monitor waiting room to avoid extended wait times and assist patients as needed.
- Request orders and process new/same-day requests.
- Request patients to complete a satisfaction survey after their exam.
- One plus year of experience providing exceptional customer service in a healthcare environment.
- Detail-oriented, self-motivated, a problem solver, and a team player.
- Ability to navigate multiple computer screens and browsers quickly and accurately.
- Ability to excel in a fast-paced team environment.
- Strong communication skills and professional demeanor.
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual, please submit your application today.
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