Patient Service Representative
5 days ago
Orthopedic Centers of Colorado at Inverness is seeking a Full-Time Patient Service Representative to provide exceptional patient care and support to our team.
Job Summary:The Patient Service Representative is responsible for delivering outstanding patient care and facilitating the needs of our physicians. This role requires a strong focus on customer service, attention to detail, and the ability to work in a fast-paced environment.
Key Responsibilities:- Answer inbound calls and provide a friendly and warm greeting to all patients and providers.
- Check scheduled patients in/out and ensure proper documentation is received from patients.
- Collect co-pays, co-insurance, and deductible if necessary.
- Listen and resolve patient, provider, and customer complaints.
- Ensure accurate data entry for patient registration.
- Assist with medical records as needed.
- Manage eRIS Center workflow, including daily schedule, billing complete, priors grid, delinquent exams, waitlist, report delivery queues, and collection of TOS.
- Stay abreast of known carrier-related issues and identify carrier-specific concerns.
- Monitor schedule and ensure all data, attachments, history, etc. have been done before exam is completed.
- Facilitate no-show appointments and reschedule/cancel appointments as needed.
- Monitor waiting room to avoid extended wait times and assist patients as needed.
- Request orders and process new/same-day requests.
- Request patients complete a satisfaction survey after their exam.
- One plus year of experience providing exceptional customer service in a healthcare environment.
- Detail-oriented, self-motivated, problem-solver, and team player.
- Ability to navigate multiple computer screens and browsers quickly and accurately.
- Ability to excel in a fast-paced team environment.
- Strong communication skills and professional demeanor.
Envision Radiology offers a comprehensive benefits package, including health benefits, company-matched 401(k) plan, paid time off, and paid holidays.
Envision Radiology is an equal opportunity employer and welcomes applications from diverse candidates.
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