Digital Banking Specialist

3 days ago

Tacoma WA USA, United States Heritage Bank Full time
Job Title: Digital Banking Specialist

Heritage Bank is seeking a highly skilled Digital Banking Specialist to join our team. As a Digital Banking Specialist, you will be responsible for providing exceptional customer service and support for our digital banking products and services.

Key Responsibilities:
  • Provide timely and accurate completion of operational, customer support, and/or technical support activities
  • Research and respond to internal and external customer inquiries via Jira, email, phone or in person
  • Protect and maintain confidentiality with all customer financial data when handling customer requests and transactions
  • Acquire knowledge to set-up, implement and maintain business online banking, and Business RDC customers
  • Assist in providing troubleshooting and support to business and consumer online banking customers, remotely using Computer Sharing Software and over the phone
  • Reconcile assigned general ledger and bank control accounts in a timely and accurate manner
Requirements:
  • High School Diploma or equivalent required
  • Coursework and/or certification in business or accounting, and/or relevant education -- preferred
  • Level I - 1+ year recent customer service, data entry, clerical and/or office support experience, demonstrating working knowledge of general office administration practices and procedures required
  • Level II - 2+ years recent experience in bank operations, electronic / digital banking and/or branch banking, which includes working knowledge and proficiency in online / mobile banking, RDC, EFT processing and regulatory compliance in a financial services industry required
What We Offer:
  • Total rewards package, including base salary based on the role, experience, and skill set, along with an exceptional benefits package (medical, dental, vision, life insurance, 401(k), community volunteer time)
  • Generous time off policy, including 10 paid vacation days annually and 8 hours of paid sick leave per month
  • 11 paid holidays each calendar year, and an annual float day

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