Customer Experience Ambassador

1 week ago


Virginia, Minnesota, United States Genesys Full time

Genesys is a leading provider of customer experience orchestration solutions, empowering organizations to deliver personalized experiences at scale.

About the Role

We are seeking an experienced Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for establishing and maintaining long-term relationships with our enterprise customers, ensuring they achieve their customer experience vision.

Your primary responsibilities will include:

  • Managing a portfolio of enterprise customers as their primary point of contact, providing high-touch engagement throughout their CX journey
  • Developing and implementing customer success plans to drive business outcomes and adoption of Genesys products and services
  • Conducting regular executive business reviews to track progress towards customer business objectives
  • Identifying and pursuing cross-sell and upsell opportunities to drive account growth and expansion
  • Collaborating with internal teams to ensure seamless onboarding, implementation, and renewal processes
Requirements

To be successful in this role, you will need:

  • 5+ years of experience in a technology-related field, including consulting and enterprise account management
  • Strong customer-facing skills, including presentation and relationship-building abilities
  • A proven track record of sales success within a SaaS organization
  • Ability to manage multiple actions across assigned customer base and thrive in a dynamic environment
Compensation and Benefits

This role offers a competitive salary range of $87,750 - $172,250, depending on experience and qualifications. Additionally, we offer a comprehensive benefits package, including medical, dental, and vision insurance, flexible work schedules, and career development opportunities.

At Genesys, we value diversity and inclusion, and we are committed to creating a workplace where everyone feels valued and empowered to succeed.



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