Customer Experience Ambassador
1 week ago
Genesys is a leading provider of customer experience orchestration solutions, empowering organizations to deliver personalized experiences at scale.
About the RoleWe are seeking an experienced Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for establishing and maintaining long-term relationships with our enterprise customers, ensuring they achieve their customer experience vision.
Your primary responsibilities will include:
- Managing a portfolio of enterprise customers as their primary point of contact, providing high-touch engagement throughout their CX journey
- Developing and implementing customer success plans to drive business outcomes and adoption of Genesys products and services
- Conducting regular executive business reviews to track progress towards customer business objectives
- Identifying and pursuing cross-sell and upsell opportunities to drive account growth and expansion
- Collaborating with internal teams to ensure seamless onboarding, implementation, and renewal processes
To be successful in this role, you will need:
- 5+ years of experience in a technology-related field, including consulting and enterprise account management
- Strong customer-facing skills, including presentation and relationship-building abilities
- A proven track record of sales success within a SaaS organization
- Ability to manage multiple actions across assigned customer base and thrive in a dynamic environment
This role offers a competitive salary range of $87,750 - $172,250, depending on experience and qualifications. Additionally, we offer a comprehensive benefits package, including medical, dental, and vision insurance, flexible work schedules, and career development opportunities.
At Genesys, we value diversity and inclusion, and we are committed to creating a workplace where everyone feels valued and empowered to succeed.
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