Client Service Liaison

7 days ago


Virginia, Minnesota, United States Park State Bank Full time

About Park State Bank

Park State Bank is a dynamic and customer-focused financial institution committed to providing exceptional service and personalized banking solutions.

Job Summary:

We are seeking a highly motivated and experienced Customer Experience Specialist to join our team. As a key member of our retail banking department, you will be responsible for delivering outstanding customer service, resolving client inquiries, and promoting our products and services.

Key Responsibilities:

  • Customer Service: Provide exceptional service to every client, ensuring their banking needs are met with care and attention. Anticipate and proactively address client needs by offering tailored solutions and recommendations.
  • Account Services: Assist clients with account openings, closures, updates, and general inquiries, ensuring accuracy and compliance with bank policies.
  • Product Knowledge: Maintain a deep understanding of the bank's products and services to educate customers and recommend appropriate solutions for each Client's needs individually.
  • Transaction Processing: Handle client transactions, including deposits, withdrawals, and fund transfers, accurately and efficiently.
  • Financial Guidance: Offer basic financial advice, such as budgeting tips and savings strategies, to help clients achieve their financial objectives.
  • Cross-selling: Identify opportunities to promote and cross-sell bank products and services to meet client's needs.
  • Compliance: Ensure strict adherence to all banking regulations, policies, and procedures in every client interaction.
  • Client Relationship Management: Build and maintain strong client relationships, addressing inquiries and concerns with professionalism and care.

About You:

To be successful in this role, you will need:

  • A high school diploma or equivalent
  • 1-2 years working in a customer-facing capacity, specifically in banking (preferred), retail, or hospitality
  • Strong interpersonal and communication skills, both verbal and written
  • Proficiency in using retail software systems, point-of-sale (POS) terminals, and other relevant technology platforms commonly used in retail environments
  • Knowledge of banking products, services, and regulatory compliance
  • Ability to work effectively in a team and independently
  • Efficiently able to multi-task along with excellent problem-solving skills and attention to detail

What We Offer:

We offer a competitive salary range of $40,000 - $60,000 per year, depending on experience, plus benefits including health insurance, retirement plan, and paid time off.



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