Customer Experience Manager

1 day ago


Madison, Wisconsin, United States COLECTIVO COFFEE ROASTERS Full time

About Us

At Colectivo Coffee Roasters, we're dedicated to delivering a remarkable experience for our customers and co-workers. Our mission is to create a positive and inviting environment where people can come together to enjoy great coffee and food.

Salary

The estimated salary for this role is $45,000 - $60,000 per year, depending on location and experience.

Job Description

We're seeking an experienced Customer Experience Manager to lead our café team in providing exceptional service to our customers. As a key member of our retail operations team, you will be responsible for developing and maintaining a culture of accountability and continuous improvement that adheres to Standard Operating Procedures (SOPs) and processes.

Key Responsibilities

  • Deliver café's financial results by driving sales growth and profitability through effective customer engagement and operational excellence.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Lead the training and development of co-workers to ensure they have the skills and knowledge required to deliver a remarkable customer experience.
  • Collaborate with the café manager to achieve business objectives and goals.

Requirements

  • College degree in a business-related field and/or a minimum of 6 months work experience in a hospitality setting and/or a supervisory role.
  • Proficient skill level for POS and computer programs.
  • Knowledge of basic mathematics for business usage.
  • Availability and flexibility for schedule that includes evenings, weekends, and holidays.
  • Ability to stand for extended periods of time, reach, bend, and lift a minimum of 50lbs.
  • Ability to see, read, and write in English.

Benefits

We offer a competitive benefits package, including health insurance, paid time off, and opportunities for professional growth and development.



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