Customer Experience Ambassador

5 days ago


Madison, Wisconsin, United States Planet Fitness Inc. Full time
About Planet Fitness
Empowering people to live a healthy lifestyle is at the heart of our culture. We strive to assist both our members and employees in achieving their full potential.

We are seeking a high-energy individual with a passion for helping others and a drive to succeed to join our team. As a Member Services Representative, you will be responsible for creating a positive member experience by providing exceptional customer service to Planet Fitness members, prospective members, and guests.

Why Choose Us?
Each of our employees receives:
* Complimentary Back Card Membership
* Company Facilitated Training
* Advancement Opportunities
* Rewards and Recognition Programs
* 401 K and Insurance Benefits after satisfying eligibility requirements.

Essential Duties and Responsibilities
* Greet members, prospective members, and guests with a friendly demeanor and provide exceptional customer service.
* Handle all front desk-related activities including:
* Answering phones in a professional manner and assisting callers with various questions.
* Checking members into the system.
* New member sign-up.
* Providing tours to prospective members.
* Facilitating necessary updates to member accounts.
* Responding to member inquiries and concerns in a timely and professional manner, escalating issues as needed.
* Assisting in maintaining the neatness and cleanliness of the club.

Qualifications and Requirements
* Customer service background preferred.
* Basic computer proficiency.
* A passion for fitness and health.
* Upbeat and positive attitude
* Punctuality and reliability are a must.
* Exceptional customer service skills; able to interact positively and professionally with members and coworkers, exceeding expectations.
* Strong listening skills with the ability to empathize and problem-solve.
* Demonstrating diplomacy in all interactions while using appropriate behavior and language.
* High School diploma/GED equivalent required.
* Must be 18 years of age or older.

Physical Demands
* Continual standing and walking during shifts.
* Continual talking in person or on the phone during shifts.
* Must be able to occasionally lift up to 50 pounds.
* Frequently bend, reach, and kneel to complete cleaning tasks throughout the club.
* May encounter toxic chemicals during shifts.

Compensation: $14.00 per hour.

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