Event Coordinator and Customer Experience Specialist

7 days ago


Madison, Wisconsin, United States Michaels Stores Full time

Michaels Stores is seeking an Event Coordinator and Customer Experience Specialist to join our team. In this role, you will be responsible for planning, coordinating, and facilitating events, including kids birthday parties, within a Michaels store. This includes delivering a stress-free, fun, and engaging experience for guests, providing friendly customer service, and ensuring all customers receive a fast and friendly checkout experience.

  • Plan and coordinate multiple events at once, including children's birthday parties and other craft classes or events
  • Engage with clients of all ages, from 4 to 94+, by creating an environment of fun and creativity
  • Demonstrate and instruct party participants in the completion of craft projects, perform face painting and other activities
  • Facilitate and implement party add-ons such as goody bags, balloons, etc. to company standards
  • Communicate events with clients and store team members
  • Complete administrative tasks such as answering emails, making phone calls, and completing paperwork as needed
  • Adjust plans and events based on client's feedback and needs
  • Create backup or emergency plans to be executed as needed
  • Ensure client satisfaction for scheduled events
  • Uphold the company's cleanliness and safety standards. Set up, break down, and clean before and after each event
Customer Experience
  • Help customers shop, locate products, and provide them with solutions
  • Provide fast and friendly check out experience
  • Engage customers on benefits of Rewards program and Private Label Credit Cards and complete enrollments
  • Educate customer on Voice of Customer (VOC) survey
  • Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
  • Participate in the truck un-load, stocking and planogram (POGs) processes
  • Complete merchandise recovery and maintenance
  • Perform Store in Stock Optimization (SISO) and AD set duties as assigned
  • Support shrink and safety programs
  • Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
  • Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization's vision and values; project a positive image and serve as a role model for other Team Members
  • Cross trained in Custom Framing selling and production
  • Participate in daily store cleanliness activities including (but not limited to) sweeping, vacuuming, dusting, and maintaining cleanliness of restrooms
$48,000 - $58,000 per year

This estimate is based on location and industry standards, taking into account factors such as cost of living and average salary ranges.

Michaels Stores offers a range of benefits, including health insurance, paid time off, tuition assistance, generous employee discounts, and more. Our hybrid work schedule allows for flexibility and work-life balance. We are committed to the full inclusion of all qualified individuals and provide reasonable accommodations for those with disabilities.


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