Customer Service Center Supervisor
1 week ago
Call Center Manager
Luxury Bath Technologies is revolutionizing the bath remodeling industry by providing stylish, affordable, and low-maintenance solutions for homeowners and commercial clients, including those with accessibility requirements.
Our company was established to fulfill the demand for superior quality and craftsmanship that consumers have been seeking in the market.
We pride ourselves on our outstanding reputation for quality and craftsmanship as a leading manufacturer of acrylic bath and shower products, extending this commitment to excellence across all our offerings.
As a rapidly expanding acrylic bath company, Luxury Bath Technologies is in search of a skilled Confirmation Call Center Manager to oversee operations.
Ideal candidates will possess strong computer and communication abilities, management experience, a background in customer service, and availability for evening and weekend shifts. They should also be adept at conflict resolution.
Key Responsibilities:
- Coordinate and confirm appointments
- Recruit, train, and supervise Call Center Representatives
- Handle incoming calls and initiate outbound communications
- Provide exceptional customer service
- Oversee the scheduling of sales representatives
- Meet and exceed weekly and monthly performance targets
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