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Customer Service Representative
2 months ago
This is a key role within Universal Dynamics Inc, responsible for providing exceptional customer service and order processing support. The successful candidate will be the primary point of contact for customers, handling a high volume of calls and ensuring timely and accurate processing of orders.
Key Responsibilities- Customer Service: Provide top-notch customer service, responding to customer inquiries and resolving issues in a professional and courteous manner.
- Order Processing: Process orders accurately and efficiently, ensuring that all necessary information is obtained and that orders are fulfilled in a timely manner.
- Communication: Collaborate with internal teams, including Engineering, Technical Support, Production, Accounting, Sales, and Shipping, to ensure seamless communication and resolution of customer orders.
- Documentation: Develop and maintain accurate and up-to-date documentation, including order entry work instructions and processes.
- Quote Management: Quote prices, credit terms, and other bid specifications for machines and systems, ensuring compliance with company policies and procedures.
- Customer Records: Maintain accurate and up-to-date customer records, using automated systems to ensure efficient and effective management.
- Education: High school diploma or equivalent required.
- Experience: Minimum of 5 years directly related experience in a manufacturing, parts, automotive, or purchasing industry.
- Skills: Strong customer service and interpersonal skills, with the ability to work in a team-oriented, fast-paced environment.
