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Customer Service Center Supervisor

2 months ago

Fredericksburg, Virginia, United States Luxury Bath Technologies Full time
Job Overview

Call Center Manager


Luxury Bath Technologies is a leader in innovative bath remodeling solutions, dedicated to providing stylish, cost-effective, and low-maintenance improvements for homeowners and commercial clients alike. Our commitment to quality and craftsmanship has set us apart in the industry, ensuring that our products meet the highest standards.


We are currently seeking a skilled Confirmation Call Center Manager to oversee our operations. The ideal candidate will possess strong computer and communication skills, along with a background in management and customer service. Flexibility to work evenings and weekends is essential, as is the ability to effectively resolve conflicts and issues.


Key Responsibilities:

  • Coordinate and confirm client appointments
  • Recruit, train, and supervise Call Center Representatives
  • Handle inbound and outbound customer calls
  • Provide exceptional customer service
  • Manage schedules for sales representatives
  • Meet and exceed weekly and monthly performance targets


We offer a competitive compensation package that includes a salary and opportunities for bonuses.