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Customer Care Center Supervisor

2 months ago

Fredericksburg, Virginia, United States Luxury Bath Technologies Full time
Job Overview

Call Center Manager


Luxury Bath Technologies is dedicated to providing innovative solutions for bath renovations, offering stylish, cost-effective, and low-maintenance improvements for homeowners and clients with special accessibility requirements.

Founded to address the dissatisfaction with existing quality and craftsmanship in the market, Luxury Bath has established a strong reputation for excellence in manufacturing acrylic bath and shower products, extending this commitment to all our offerings.


As a leading acrylic bath manufacturer, Luxury Bath Technologies is seeking a skilled Confirmation Call Center Manager to oversee operations in our dynamic environment.

Ideal candidates will possess strong computer and communication skills, management experience, a background in customer service, and the ability to work flexible hours, including evenings and weekends. Conflict resolution and problem-solving abilities are essential.


Key Responsibilities:

  • Coordinate and confirm client appointments
  • Recruit, train, and supervise Call Center Representatives
  • Handle incoming calls and initiate outbound communications
  • Provide exceptional customer service
  • Oversee scheduling for sales representatives
  • Meet and exceed weekly and monthly performance targets
We offer a competitive compensation package that includes a salary along with bonus potential.
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