Chief Operations Officer

2 days ago

Agoura Hills, California, United States Senior Lifestyle Full time
Company Overview

Are you driven by a passion for service? We seek dedicated individuals who resonate with our mission to intentionally enhance the lives of those we support through our core values: Hospitality, Excellence, Appreciation, Respect & Teamwork. In this pivotal leadership position, you will oversee the daily functions of our senior living community, ensuring the utmost quality of service and resident satisfaction.

Key Responsibilities
  • Serve as the primary executive for all operational activities, acting as the main liaison for staff, residents, prospective clients, community organizations, regulatory bodies, and the public as necessary.
  • Enhance resident retention by collaborating with residents and their families, addressing any concerns that may arise.
  • Timely respond to all inquiries, whether in-person, via phone, or through written communication.
  • Stay informed about competitor activities and market trends.
  • Achieve all targets related to meaningful interactions, leasing, and occupancy rates.
  • Ensure financial accountability by managing budgets and cash flow; proactively identify and mitigate potential budget shortfalls.
  • Recruit, train, manage, and, if necessary, terminate staff in accordance with corporate policies.
  • Maintain compliance with all local, state, and federal regulations pertaining to the community.
  • Facilitate staff meetings to promote communication and teamwork.
  • Uphold and advocate for resident rights, assisting them in making informed choices while treating them with dignity and respect.
  • Engage actively in community social and civic activities, representing the organization in various local, state, and professional forums.
  • Oversee additional support and management roles as required.
Qualifications
  • A Bachelor's Degree is preferred.
  • Minimum of 3 years of experience in sales, marketing, or business management, ideally within the Senior Housing sector.
  • Strong communication skills with the ability to listen effectively to residents, guests, and team members.
  • Proven management capabilities and a commitment to fostering a collaborative work environment.
  • Ability to adapt quickly to changing tasks and priorities.
  • Possession of a valid Driver's License.
Additional Information

Senior Lifestyle provides a comprehensive benefits package for eligible team members, including health, dental, vision, retirement plans, short-term and long-term disability, and paid time off. All positions at Senior Lifestyle are eligible for DailyPay, an application that allows employees to access earned but unpaid wages prior to the next payday. Senior Lifestyle mandates that all employees present proof of COVID-19 vaccination unless exempt for medical, religious, or personal reasons. Compliance with government regulations may apply.

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