Client Relations Coordinator

2 weeks ago

Webster, New Hampshire, United States Five Senses Hospitality Associates Full time

Client Relations Coordinator

The Five Senses Ethos:


At Five Senses Hospitality Associates, we are committed to engaging the five senses of our guests and team members through authentic acts of service.

Our mission is to connect with the hearts of our guests and teams, to warmly greet everyone we encounter, to enhance the experience, anticipate needs, listen attentively, and respond effectively, all while guiding our teams towards success.

We are a seasoned team redefining hospitality.

Key Responsibilities:


  • Deliver professional, efficient, and heartfelt hospitality to guests and team members.

  • Proactively identify guest needs and offer services before they are requested.

  • Support the Sales team in planning, organizing, and following up on client events.
  • Foster and maintain strong professional relationships with clients through timely communication and a comprehensive understanding of their requirements for successful event execution.

  • Address guest concerns effectively and resolve issues to their satisfaction while keeping business objectives in mind.
  • Possess thorough knowledge of the Property Management System (PMS), including room rates, types, amenities, and local attractions, utilizing this information to enhance the guest experience. Assist at the front desk as needed, especially during slower periods, ensuring accurate entry of rooming lists and aiding in the check-in process for large groups.

  • Demonstrate creativity and out-of-the-box thinking in problem-solving. Ensure all event details are confirmed and executed on the event day to guarantee guest satisfaction.

  • Stay informed about current event trends and share insights with the sales team to elevate client events. Manage social media interactions and respond to guest inquiries as necessary.

  • Assist other departments as required and as directed by management.

  • Learn the systems and reporting tools utilized by the sales department.

  • Be aware of Brand Service Scores and collaborate with management to maintain scores above average.

  • Participate in all mandatory meetings and complete all required training.

Qualifications for Success:


  • High school diploma or equivalent; a college degree is preferred.

  • Minimum of 2 years of experience in guest services, preferably within the hospitality sector.

  • Excellent written and verbal communication skills in English; proficiency in a second language is advantageous.

  • Strong computer proficiency, including familiarity with Word, Excel, and PowerPoint.

Benefits:


  • Opportunities for career advancement through structured development programs.

  • Competitive medical, dental, and vision benefits.

  • Wellness and commuter stipends.

  • Paid time off for vacation and sick days.

  • Seven paid holidays.

  • Complimentary stays at our hotels.

  • Monthly recognition and team-building activities.

  • Daily pay options available.

Commitment to Diversity:


Five Senses Hospitality Associates is an equal opportunity employer, providing employment opportunities to all team members and applicants without regard to race, color, religion, sex, national origin, age, disability, or genetics.

In addition to federal law requirements, Five Senses Hospitality Associates complies with applicable state and local laws governing nondiscrimination in employment in all locations where the company operates.

This policy applies to all terms and conditions of employment.

Five Senses Hospitality Associates expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

Improper interference with the ability of a Five Senses team member to perform their job duties may result in disciplinary action, up to and including termination.

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